Courtney Burks
Baltimore,MD
Summary
Compassionate Professional with a strong dedication to please customers and foster a welcoming environment. Demonstrate analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. As well as assess and de-escalate possible crisis situations. High level of knowledge on fruits, herbs and flavors that balance and enhance each other from years of Juicing and cooking. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Mental Health Support Worker
MedSource Inc
08.2011 - Current
- Deliver individualized services to clients working through issues such as mental illness and crisis.
- Provide crisis intervention and stabilization to patients in psychological distress and to promote positive behavior change.
- Provide clients with recommendations to community resources.
- Communicate with deaf client through ASL.
Postal Clerk
United States Postal Service, USPS
11.2019 - 10.2023
- Weighed hundreds of letters and packages and calculated costs based on classification, weight, and destination.
- Monitored inventory of postage stamps and made orders to replenish.
- Added accurate data entry into computer system to complete transactions.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Applied effective time management techniques to meet tight deadlines.
Education
Mandt System
Bowie, MD06.2024
Bartending
Charm City Bartending Academy
Baltimore03-2025
High School Diploma -
Randallstown Highschool
Randallstown, MDSkills
- Customer service
- Results-oriented
- POS system
- Great memory
- Emotional intelligence
- Servsafe trained
- Fast learner
- Crisis de-escalation
- Cpr and first aid certified
- Culinary Knowledge
Timeline
Postal Clerk
United States Postal Service, USPS
11.2019 - 10.2023
Mental Health Support Worker
MedSource Inc
08.2011 - Current
Mandt System
Bartending
Charm City Bartending Academy
High School Diploma -
Randallstown Highschool
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