Courtney Burley
Saint Joseph,MO
Summary
Compassionate PCA with experience at Life Unlimited, adept in personal hygiene assistance and behavioral management. Successfully fostered trust with patients and families while enhancing comfort and wellbeing. Skilled in meal preparation and nutrition monitoring, contributing to improved patient outcomes through attentive care and effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PCA
Life Unlimited
02.2024 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
Food Service Manager
Sonic Drive In
06.2018 - 02.2024
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Mentored junior team members, contributing to their professional growth and skill development.
- Oversaw training and onboarding process for all newly hired employees within Name of Department.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
Daycare Teacher
Room 2 Bloom Learning Center
05.2017 - 06.2018
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
Education
GED -
Benton High School
Saint Joseph10.2018
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Meal preparation
- Nutrition monitoring
- Daily living assistance
- CPR certification
- Healthy meal preparation
Certification
CPR & First Aid Certified
Timeline
PCA
Life Unlimited
02.2024 - Current
Food Service Manager
Sonic Drive In
06.2018 - 02.2024
Daycare Teacher
Room 2 Bloom Learning Center
05.2017 - 06.2018
GED -
Benton High School
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