Overview
Work History
Education
Skills
Timeline

Courtney Butler

Orlando,FL

Overview

5
5
years of professional experience

Work History

Savings Specialist- REMOTE

Goldman Sachs Bank USA
Orlando, FL
01.2023 - Current


  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Opened, closed, and updated accounts for customers.
  • Educated customers on features and benefits of banking products and services.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.

Patient Care Representative- REMOTE

CVS Caremark
Orlando, FL
10.2020 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.

Timeshare Sales Representative

Westgate Resorts
Orlando, FL
04.2019 - 03.2020
  • Handled client concerns and resolved issues promptly, demonstrating a strong commitment to customer satisfaction and protecting company interests.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Streamlined contract processes for clients, ensuring accuracy and efficiency in completing paperwork.
  • Developed comprehensive knowledge of resort amenities, services, and local attractions to better assist clients in decision-making processes.
  • Provided ongoing support for clients post-purchase, resolving any issues or concerns promptly and efficiently.

Education

Associate In Arts (A.A.) - General Studies

Keiser University, Fort Lauderdale, FL
02.2024 - Current
GPA: 3.8

Skills

Attention to Detail

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Timeline

Keiser University - Associate In Arts (A.A.) , General Studies
02.2024 - Current
Savings Specialist- REMOTE - Goldman Sachs Bank USA
01.2023 - Current
Patient Care Representative- REMOTE - CVS Caremark
10.2020 - 11.2022
Timeshare Sales Representative - Westgate Resorts
04.2019 - 03.2020

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Courtney Butler