Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Callicutt

Dallas,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skills with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Teleperformance
04.2021 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with products and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Asked probing questions to determine customer needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Made outbound calls to collect account information.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Specialist

GEICO
05.2020 - 04.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered inbound calls, chats, and emails to facilitate customer service.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Made outbound calls to obtain account information.
  • Scheduled appointments to assist with customer needs.

Guest Service Representative

Commemorative Air Force Museum
01.2016 - 04.2020
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Cross-sold bank services and products to uplift customer investments.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

High School Diploma -

Allen High School
Allen, TX
06.2013

Skills

  • Paperwork Processing
  • Customer Relations
  • Data Collection
  • Call Center Operations
  • Microsoft Office Expertise
  • Professional Telephone Demeanor
  • Inbound and Outbound Calling
  • Work From Home Trained
  • Multi-task Management
  • Microsoft Access
  • Prioritization
  • Trained in Salesforce

Timeline

Customer Service Representative

Teleperformance
04.2021 - Current

Customer Service Specialist

GEICO
05.2020 - 04.2021

Guest Service Representative

Commemorative Air Force Museum
01.2016 - 04.2020

High School Diploma -

Allen High School

Similar Profiles

CREATE PROFILE
Courtney Callicutt