Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Campbell

Houston,TX

Summary

Experienced professional with a versatile skill set encompassing customer success, event management, and marketing. Adept at cultivating strong client relationships, driving successful outcomes, and ensuring customer satisfaction. Proven track record of executing seamless events that exceed expectations and deliver tangible results. Skilled in developing and implementing strategic marketing initiatives to enhance brand visibility and drive engagement. Possess a strong attention to detail, excellent communication skills, and a passion for delivering exceptional experiences. Ready to leverage expertise across these domains to drive growth and success for your organization.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Project Manager

Turnbell Partners LLC
12.2020 - 12.2022
  • Implemented efficient project management methodologies, resulting in a 15% reduction in overall project costs.
  • Successfully planned and executed real estate development projects, contributing to a 25% improvement in project completion timelines.
  • Adhered to project budgets, achieving a 95% accuracy rate in financial forecasting.
  • Negotiated contracts with vendors, contributing to a 20% reduction in project expenses without compromising quality.
  • Developed and implemented risk management strategies, resulting in a 15% decrease in project-related risks.
  • Conducted risk assessments, contributing to a 10% improvement in project resilience and adaptability.

Qualified Conductor

MTA Long Island Railroad
04.2017 - Current
  • Responsible for prompt movement, safety, and care of LIRR trains carrying over 200,000 passengers
  • Implemented streamline scheduling processes, resulting in a 20% improvement in on-time performance.
  • Enforced safety protocols and procedures, resulting in a 30% reduction in safety incidents within the first year.
  • Accountable for collection of train revenue and have general charge of assigned trains, and all employed aboard are subject to conductors instructions.
  • Developed and implemented customer service initiatives, resulting in a 15% increase in customer satisfaction ratings.
  • Oversaw regular maintenance checks, contributing to a 12% reduction in equipment downtime.
  • Capable of writing train orders and reports

Operations Manager

4PMNYC Event Marketing Company
08.2016 - 12.2020
  • Oversaw event budgets, support staff, booking entertainment and venues for 500+ people.
  • Successfully planned and executed events, contributing to a 30% increase in overall event attendance.
  • Implemented cost-effective strategies, resulting in a 20% reduction in event expenses without compromising quality.
  • Developed and implemented marketing strategies, resulting in a 15% increase in pre-event engagement and awareness.
  • Utilized social media channels, contributing to a 10% growth in online event registrations.
  • Led and inspired 4pm experience teams, resulting in a 20% improvement in team collaboration and efficiency.
  • Maintained a client satisfaction rate of 90%, measured through post-event surveys and feedback.

Customer Success Manager

Delta Airlines
07.2010 - 04.2017
  • Maintained a customer satisfaction rate of 92%, measured through post-flight surveys and feedback.
  • Implemented customer-centric initiatives, resulting in a 25% reduction in customer complaints within my first year.
  • Efficiently resolved customer issues, contributing to a 30% improvement in issue resolution time.
  • Developed and executed customer retention strategies, contributing to a 20% increase in repeat bookings.
  • Conducted regular training sessions for customer service representatives.
  • Led joint initiatives with marketing, contributing to a 10% increase in customer engagement and brand loyalty.

Education

Bachelor of Arts - Criminal Justice

John Jay College of Criminal Justice of The City University of New York
New York, NY
05.2013

Skills

  • Sales expertise
  • Marketing
  • Project Management
  • Proficient in Microsoft Office (Word, Excel, Powerpoint)
  • Customer Service
  • Customer Success
  • Customer Relationship Management
  • Zoom
  • MS office
  • Chat/ SMS/ Email Support
  • Zen Desk

Certification

Amazon Web Service (AWS) Certified Cloud Practitioner

Timeline

Project Manager

Turnbell Partners LLC
12.2020 - 12.2022

Qualified Conductor

MTA Long Island Railroad
04.2017 - Current

Operations Manager

4PMNYC Event Marketing Company
08.2016 - 12.2020

Customer Success Manager

Delta Airlines
07.2010 - 04.2017

Bachelor of Arts - Criminal Justice

John Jay College of Criminal Justice of The City University of New York

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Courtney Campbell