Courtney Campbell
Professional transitioning into cybersecurity, compliance, risk, and technology-focused roles, bringing more than 8 years of experience at CVS Health in a fast-paced, highly regulated environment. Experienced in managing confidential information, researching and documenting complex requests, maintaining accurate records, working with multiple systems, and communicating with diverse clients and internal teams. Holds a Master of Science in Cybersecurity, with additional training through MCE and CompTIA Security+ and experience supporting security controls assessment and cybersecurity compliance processes. Active member of Women in CyberSecurity (WiCyS), with a strong interest in applying existing problem-solving, documentation, analytical, and client-service skills to a career in cybersecurity and related fields.
Work History
Employee Assistance Program Analyst
8 Years 9 Months- Conducted comprehensive needs assessments and coordinated referrals across housing, financial assistance, childcare, and legal services, managing end-to-end case resolution.
- Served as primary point of contact for 300+ clients/members, delivering timely support and resolution via phone and written correspondence.
- Oversaw weekly management of 10+ active cases within high-volume caseloads, ensuring adherence to quality, productivity, and service-level expectations.
- Partnered with internal departments and external community organizations to resolve escalations and ensure timely follow-up on open cases, enhancing client satisfaction.
- Managed high-volume caseload of 10+ active cases weekly, consistently achieving quality and service-level standards.
- Navigate multiple internal systems daily to research information, document services, and maintain accurate records with zero/minimal error rate.
- Contributed to process improvement by identifying documentation gaps and standardizing procedures, leading to increased team efficiency.
- Conducted training sessions for staff on new systems and best practices.
- Trained team members on new software tools, improving overall productivity and efficiency.
Education
Master of Science - Cybersecurity
B.A. - Social Work
Skills
Certification
CompTIA Security+ Certification, MCE Certification
Microsoft Certified Educator