Summary
Overview
Work History
Education
Skills
Timeline
Generic

COURTNEY CANNON

Cordova,TN

Summary

Goal-driven HR professional with a proven track record in system administration, customer support, project development, and employee training. Strongly committed to promoting a positive work culture.

Overview

5
5
years of professional experience

Work History

Senior Human Resources Operations Analyst

FedEx Express
09.2022 - Current
  • Conduct regular audits of HR processes to ensure compliance of Company policies and procedures
  • Lead training of system processes and functionality to FedEx Express management, HR, and Legal and create User Guides/Job Aids for distribution to users
  • Gather and organize data to generate frequent reports for use by Executive Management and Legal
  • Collaborate with business partners and vendors in order to support the needs of the organization
  • Maintain positive working relationship with fellow peers and management
  • Participate in meetings with management to assess and address issues and identify and implement improvements
  • Have received the highest performance review rating each year of employment with FedEx Express

Human Resources Operations Analyst

FedEx Express
12.2019 - 09.2022
  • Administrated FedEx Express processes via the HR online system (Remote Work, Internal Equal Employment Opportunity Process, Guaranteed Fair Treatment Procedure, Firearms & Weapons Review process)
  • Generated reports for Executive Management for compliance purposes
  • Conducted training of new processes and/or updates to FedEx Express management, HR, and Legal
  • Provided prompt daily user support to management and HR
  • Prepared process flow charts and implementation plans using PowerPoint and Excel for new system processes
  • Provided input regarding new updates for future system releases to enhance the user experience
  • Supported team in researching, conducting root cause analysis, and resolving systemic issues on an ongoing basis

Senior Human Resources Support Assistant

FedEx Express represented by Aerotek
12.2018 - 11.2019
  • Consulted with HR advisors, HR management, field management, and Legal to enhance HR processes
  • Assisted in the development and testing of new processes for incorporation into the HR system Insite
  • Processed all appeal cases on behalf of terminated employees
  • Interfaced with the Accolite vendor responsible for external development and maintenance of the Insite system
  • Performed data entry in HRIS system for accurate record keeping
  • Provided daily user support to HR department, Legal department, and Executive Management across the Company

Education

Human Resources Essentials Certificate -

ECornell University
01.2024

B.A. - Telecommunications

UNIVERSITY OF ALABAMA
12.2016

Media & Technology Program -

NEW YORK UNIVERSITY
05.2014

Skills

  • Audit Support
  • Report Preparation
  • Process Improvements
  • Regulatory Compliance
  • Effective Communication
  • Administrative Expertise
  • Cultural Awareness and Sensitivity
  • Active Listening

Timeline

Senior Human Resources Operations Analyst

FedEx Express
09.2022 - Current

Human Resources Operations Analyst

FedEx Express
12.2019 - 09.2022

Senior Human Resources Support Assistant

FedEx Express represented by Aerotek
12.2018 - 11.2019

Human Resources Essentials Certificate -

ECornell University

B.A. - Telecommunications

UNIVERSITY OF ALABAMA

Media & Technology Program -

NEW YORK UNIVERSITY

Similar Profiles

CREATE PROFILE
COURTNEY CANNON