Courtney Capps
Winfield,KS
Summary
Detail-oriented professional with expertise in managing high-volume customer inquiries across multiple channels. Proven ability to enhance customer experiences through effective issue resolution and teamwork, contributing to timely order fulfillment and overall satisfaction.
Overview
6
6
years of professional experience
Work History
E-Commerce Customer Service Specialist
Creekstone Farms
Arkansas City
10.2020 - Current
- Resolved customer inquiries through multi-channel support, enhancing overall satisfaction and loyalty.
- Coordinated order processing and tracking, ensuring timely fulfillment of customer requests.
- Managed high-volume customer inquiries through various communication channels, including email, and phone calls.
- Provided exceptional support during peak shopping seasons, ensuring a positive online shopping experience for customers.
- Analyzed and completed invoicing for E-Commerce.
- Collaborated with cross-functional teams to ensure cohesive messaging and branding efforts.
- Assisted with event planning and execution, enhancing community outreach and brand presence.
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Scheduled and tracked Tour requests for customers/consumers.
- Input product data into GDSN for distributors of our products and ensured compliance.
- Ordered Marketing and E-Commerce items for selling via E-Commerce, Marketing Event gifts or Tour guest gifts.
Education
Bachelor of Science - Psychology
Fort Hays State University
Hays, KS08-2027
Associate of Applied Science - Graphic Design
Cowley County Community College
Arkansas City05-2012
Skills
- Shipping procedures
- E-commerce platforms
- Issue and complaint resolution
- Order processing
- Tour scheduling
- Invoicing in Canopy
- Detail oriented
- Organized
- Product knowledge
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking Abilities
Timeline
E-Commerce Customer Service Specialist
Creekstone Farms
10.2020 - Current
Bachelor of Science - Psychology
Fort Hays State University
Associate of Applied Science - Graphic Design
Cowley County Community College