Courtney Caradonna
Leesburg,VA
Summary
Highly self-motivated with exceptional interpersonal skills. Excel in roles as a pilot, behavior specialist, and people manager. A true jack of all trades, constantly seeking opportunities to learn and share knowledge in a collaborative environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Specialist
Amazon Employee Resource Center
06.2022 - 11.2024
- Role/ responsibilities: Take employee calls, cases and chats that are transferred to them by the Employee Resource Center (ERC) Associates in a contact center environment. Display and use Human Resource (HR) Generalist knowledge at the Specialist level, as well as subject matter expertise within multiple functional areas (Payroll, Financial Benefits, Health & Welfare Benefits, Talent Management & Compensation, Employee Life Cycle, etc.) Take ownership of complex and escalated cases. I conduct extensive research and use my subject matter expertise to drive the right solution. I advocate for my customers and escalate issues as necessary to ensure quick resolutions. Recommend changes to policies, SOPs, FAQs, scripts, and training to assist Front-line in the resolution of contact’s concerns. Attend Front-line meetings to share best practices and assist in the ongoing learning and development of their Front-line teammates.
- Document each contact, including reason for contact, root cause, information provided, and resolution. Respond to the need for self-service options and propose solutions to management.
SR. HR Assistant
Amazon Fulfillment BWI1
02.2020 - 06.2022
- Role/ responsibilities: Treat associates as the customer and ensure their concerns are met as a priority. Train new members of team to ensure policies and procedures are followed fairly and consistently. Partner with senior Leaders of the site to facilitate quick actions and changes as necessary at the site level. Assist with investigations and Exact cases, and monitor past disciplinary feedbacks to ensure fair and consistent application of policies. Assist internal customers with benefits, orientation, and stock inquiries. Assist Recruiting/Safety Department, as necessary (new hire orientations, safety talks, interview loops and coordination). Ensure data integrity in HRIS (Peoplesoft) systems. Coordinate with managers, using labor tracking tools, to ensure employees are on the correct schedule patterns. Daily maintenance: entering new employees, issuing time cards, and updating employee information, Benefits Enrollments, etc. Attendance tracking: coordinate with managers to ensure employees are on the correct schedule pattern and crew sheets. All other duties and responsibilities, as assigned.
- Project: Engagement Campaign POC for Mann/Yeung Region and Site level for BWI1.
Onsite Coordinator for Effex at eCMMS
Effex Management Solutions
06.2019 - 02.2020
- Role/ responsibilities: Supervisor of 45 Contract Associates at an HP Ink packaging facility. My highest priority is engaging my team to ensure the safety of all team members and quality performance. I do this by coaching, counseling and training employees in production procedures and also delivering disciplinary notices as needed. I am responsible for providing instructions on safety, policies, procedures, time reporting, reporting of absences, etc. Weekly I would process and submit a weekly site analysis report. Additionally, I complete on-the-job accident/injury reports, maintain the candidate and employee database, submit approved employee timesheets to payroll, distribute payroll checks and follow-up on any discrepancies my associates have. With everything I do, I keep the Program Manager, the client, and the employees constantly informed to ensure customer satisfaction.
ABA Behavior Specialist/ Registered Behavior Technician
Grafton Integrated Health Network
06.2015 - 01.2016
- Role/ responsibilities: Provide behavioral analysis therapy to children diagnosed on the autism spectrum through education and support for patients as well as their families. This required excellent time management, communication skills and the ability to work collaboratively with 3 other members of the behavioral specialist team as well as 2 supervisors.
Education
B.S. Degree - Psychology
Virginia Commonwealth University
05.2015
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Certification
- Acquired 2016-02-2018-08
- Certified Multi-engine Flight Instructor
- Certified Commercial and Instrument Pilot for Single and Multi-engine aircraft
Timeline
Specialist
Amazon Employee Resource Center
06.2022 - 11.2024
SR. HR Assistant
Amazon Fulfillment BWI1
02.2020 - 06.2022
Onsite Coordinator for Effex at eCMMS
Effex Management Solutions
06.2019 - 02.2020
ABA Behavior Specialist/ Registered Behavior Technician
Grafton Integrated Health Network
06.2015 - 01.2016
B.S. Degree - Psychology
Virginia Commonwealth University
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