Courtney Carlin
West Babylon
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
16
16
years of professional experience
Work History
Supervisor, Operations
Orthopedic Institute of Babylon
06.2022 - Current
- Oversee daily administrative and clinical operations
- Onboard, supervise and train all new staff
- Assist in developing and implementing office policies, workflow improvements, and staff training
- Coordinate provider schedules, surgical bookings, and pre/post op planning
- Monitor and analyze performance metrics
- Maintain site compliance with healthcare regulations, HIPAA & OSHA standards
Central Authorization Unit Trainer
Northwell Health Radiology Service Line
05.2021 - 06.2022
- Developed and delivered comprehensive training program for PA procedures across department
- Conducted onboarding sessions for new hires and ongoing training for existing staff
- Collaborated with management to identify training needs
- Provided one-on-one coaching and group workshops to enhance efficiency
- Remote
Practice Office Coordinator
Northwell Health Physicians Partners
08.2017 - 05.2021
- Authorize and monitors radiology exams ordered by providers
- Manage calendar of patient appointments and events for the physicians
- Coordinate educational rotations for incoming students with the providers
- Manage telephone services according to departmental standards
- Assist in coverage of surgical bookings
Practice Office Supervisor
Northwell Health Imaging
06.2014 - 07.2017
- Maintain daily activities of site, including Front Desk Staff and Technologists
- Conduct interviews and hiring all staff for Front Desk
- Manage all modality schedules
- High Proficiency in Siemens Soarian, Novius, Invision and AEHR medical programs
- Insurance verification; contacting various insurance companies to verify patient’s eligibility and benefits
- Shared use of medical director’s calendar to schedule procedures
Administrative Assistant
The Garden City Hotel
06.2009 - 06.2014
- Document incoming messages for the President, Vice President, General Manager and Managers of the hotel
- Assist in Confirmation Letters, Banquet Event Orders, Menu's for Clients
- Receiving Cash, Check & Credit Card Deposits and Writing Receipts for Clients
- Create New Spreadsheets in Excel, and logging information
Education
Associate of Arts -
Nassau Community College
Garden City, NYSkills
- Staff management & development
- Operations management
- Training and mentoring
- Payroll processing
- Multitasking Abilities
- Problem-solving
- Organizational skills
Accomplishments
Lead North Graduate 2023
Northwell Top 90 Leader
Timeline
Supervisor, Operations
Orthopedic Institute of Babylon
06.2022 - Current
Central Authorization Unit Trainer
Northwell Health Radiology Service Line
05.2021 - 06.2022
Practice Office Coordinator
Northwell Health Physicians Partners
08.2017 - 05.2021
Practice Office Supervisor
Northwell Health Imaging
06.2014 - 07.2017
Administrative Assistant
The Garden City Hotel
06.2009 - 06.2014
Associate of Arts -
Nassau Community College
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