Courtney Carlquist
Spokane
Summary
Professional with background in leadership and operational excellence, ready to drive strategic initiatives and streamline processes. Known for fostering team collaboration and delivering consistent results, adapting effectively to evolving demands. Expertise spans project management, strategic planning, and stakeholder communication. Possesses strong problem-solving abilities and proactive mindset, ensuring organizational goals are met efficiently and effectively.
Overview
11
11
years of professional experience
Work History
Assistant Director
Kid Central Early Learning Center
01.2023 - Current
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
Mortgage Loan Officer
US Bank
11.2020 - 01.2023
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates and communicated with clients, processing teams and other third parties to resolve issues and achieve prompt loan closings.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
Market Manager
US Bank
04.2019 - 11.2020
- Assisted merchants in selecting optimal payment solutions, resulting in increased sales volume.
- Increased revenue generation by upselling appropriate products and services to existing clientele.
- Provided comprehensive training on payment systems for new merchants, promoting seamless transition and integration.
- Boosted merchant retention rates with proactive outreach and relationship-building efforts.
- Served as a liaison between technical support departments and merchants during system updates or troubleshooting incidents.
- Enhanced customer satisfaction by promptly addressing and resolving merchant inquiries and concerns.
Branch Manager
US Bank
09.2017 - 04.2019
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Business Banker, Assist. Manager, Personal Banker
US Bank
04.2014 - 10.2017
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
- Developed customized lending solutions to meet the unique needs of small businesses and entrepreneurs.
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Resolved customer complaints in professional and timely manner.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
Education
AAS-T - Early Childhood Education
Spokane Falls Community College
Spokane06.2025
Associate of Arts - Business
Spokane Community College
Spokane, WA08.2010
Associate of Arts - Science
Wenatchee Valley College
Wenatchee, WA06.2010
Skills
- Customer Relations
- Strategic Sales Techniques
- Strategic Communications
- Risk Management
- Training Delivery
- Task Organization
- Project Coordination
- Time Management Capabilities
- Professional Networking
Timeline
Assistant Director
Kid Central Early Learning Center
01.2023 - Current
Mortgage Loan Officer
US Bank
11.2020 - 01.2023
Market Manager
US Bank
04.2019 - 11.2020
Branch Manager
US Bank
09.2017 - 04.2019
Business Banker, Assist. Manager, Personal Banker
US Bank
04.2014 - 10.2017
AAS-T - Early Childhood Education
Spokane Falls Community College
Associate of Arts - Business
Spokane Community College
Associate of Arts - Science
Wenatchee Valley College
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