Courtney Carlson
Clarksville,TN
Summary
Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun.
Engaging and personable employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Trainer
Raising Cane's
11.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Documented attendance, participation, and progress.
- Maintained organization of documents and materials.
- Provided coaching and mentoring to employees.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities. Explain / Show / Do / Review.
Substitute Teacher
CMCSS-School System
11.2024 - Current
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Monitored student behavior and administered discipline as needed.
- Followed lesson plans designed by absent teachers.
- Monitored student performance and provided feedback to inform instruction.
- Implemented classroom management techniques to maintain positive learning environment.
- Enforced school and class rules to maintain order in classroom.
Certified Trainer
Whataburger
02.2024 - 11.2024
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Completed cash and credit card transactions accurately using POS software.
- Trained and mentored new personnel hired to fulfill various roles.
Shift Lead
Panda Restaurant Group
03.2021 - 02.2024
- Supervised team members and oversaw effective and efficient completion of job duties.
- Set performance goals for individual team members and created reward systems and contests.
- Educated crew workers on quality standards throughout construction process.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations.
Team Member/Shift Leader
Zaxby's
10.2019 - 04.2021
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
High School Diploma -
Florida Virtual High School
Clarksville, TN06-2020
Skills
- Leadership
- Supervising experience
- Guest service
- Excellent customer service
- Workplace safety
- Employee training
- Interactive learning
- Microsoft Excel
- Microsoft Word
- Team motivation
Certification
Driver's License
Timeline
Certified Trainer
Raising Cane's
11.2024 - Current
Substitute Teacher
CMCSS-School System
11.2024 - Current
Certified Trainer
Whataburger
02.2024 - 11.2024
Shift Lead
Panda Restaurant Group
03.2021 - 02.2024
Team Member/Shift Leader
Zaxby's
10.2019 - 04.2021
High School Diploma -
Florida Virtual High School
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