Courtney Carlton

• Assisted in interviewing and hiring interested candidates, and completing orientations
• Motivated, trained, and disciplined employees to maximize performance
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled cash accurately and prepared daily cash deposits before bringing the daily cash deposits to the bank
• Maintained effective supply levels by monitoring and reordering food stock and dry goods
• Minimized food waste through proper storage practices, regular temperature monitoring, and rotation of perishable items
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Enhanced customer satisfaction by diligently addressing and resolving complaints in a timely manner

*Recruited, interviewed and hired employees

*Managed and motivated employees to be productive and engaged in work

*Evaluated employee performance and conveyed constructive feedback to improve skills

*Assisted with day-to-day operations, working efficiently and productively with all team members.

*Created weekly staffing schedules, and assigned daily tasks

*Overseen the restaurants inventory: ordered, rotated and counted inventory products

*Was responsible for retrieving and counting cash deposits from the business day, preparing the deposits and delivering the deposits to the bank

*Controlled costs to keep business operating within budget and increase profits

*Updated the restaurants point of purchase merchandising

*Attended meetings and workshops with DQ Corporate

*Resolved customer complaints professionally, maintaining a positive brand image for the restaurant.

*Demonstrated versatility by cross-training in various positions such as cashier, cook, and drive-thru attendant.

*Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.