Courtney Carman
Omaha,NE
Overview
15
15
years of professional experience
Work History
Telesales Representative
Physicians Mutual Insurance
Omaha, NE
11.2023 - Current
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Overcame objections using friendly, persuasive strategies.
- Strengthened brand reputation by delivering exceptional service during each interaction with clients.
- Provided valuable feedback to management regarding customer concerns and market trends, contributing to the ongoing improvement of company strategies.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
Multi-Store Manager
Verizon Wireless
Blair NE
11.2022 - 11.2023
- Successfully opened new store locations, coordinating hiring, staff training, merchandising setup, and grand opening events.
- Managed budgets, financial reporting, and forecasting for multiple stores, ensuring cost-effective operations and sustained revenue growth.
- Oversaw visual merchandising efforts in all stores to create engaging displays that drove sales results.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
- Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
Assistant Manager
Verizon Wireless
Austin, TX
03.2020 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Driving small business results through retail channel by partnering and mentoring with business managers.
- identifying qualifying leads within perspective territory to drive additional sales opportunities.
Sales Representative
Verizon Wireless
Omaha, NE
12.2017 - 02.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential business accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Fostered collaborative environment, sharing best practices among sales team.
Optician
Shopko Optical
Sioux City, IA
09.2015 - 12.2017
- Calibrated seg heights, vertex, and pupillary distance to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
Restaurant Hostess
Hickory Park
Ames, IA
08.2013 - 09.2015
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Cross trained in the other departments of restaurant to assist during busier times.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Assistant Store Manager
Dairy Queen Restaurant
Sioux City, IA
05.2009 - 08.2013
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Associate of Business Administration - Business Administration And Management
Des Moines Area Community College
Ankeny, IA05.2015
Timeline
Telesales Representative
Physicians Mutual Insurance
11.2023 - Current
Multi-Store Manager
Verizon Wireless
11.2022 - 11.2023
Assistant Manager
Verizon Wireless
03.2020 - 10.2022
Sales Representative
Verizon Wireless
12.2017 - 02.2020
Optician
Shopko Optical
09.2015 - 12.2017
Restaurant Hostess
Hickory Park
08.2013 - 09.2015
Assistant Store Manager
Dairy Queen Restaurant
05.2009 - 08.2013
Associate of Business Administration - Business Administration And Management
Des Moines Area Community College