Courtney Carpenter
Moses Lake,wa
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Macys Fullfillment Center
02.2015 - 11.2017
- Educated customers on product features and promotions to enhance sales engagement and drive revenue.
- Processed and tracked orders efficiently using inventory management systems.
- Collaborated with team members to streamline workflows and improve service delivery.
- Educated customers on product features and promotions to drive sales engagement.
Shift Supervisor/Server Trainer
Perkins Family Restaurant
05.2011 - 10.2013
- Supervised daily operations, ensuring adherence to health and safety regulations.
- Trained and mentored new staff on service standards and workflow efficiency.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Implemented training programs that improved customer service ratings significantly.
- Resolved customer complaints promptly, enhancing overall dining experience satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
Bartender
Espanas Southwest Grill
05.2005 - 11.2010
- Crafted innovative cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of the bar area to comply with health standards.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed inventory levels, ensuring timely replenishment of supplies and ingredients.
- Trained new staff on bar operations and customer service best practices.
- Provided exceptional service by interacting with customers and addressing their needs promptly.
Education
High School Diploma -
Moses Lake High School
Moses Lake, WA06-2002
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Macys Fullfillment Center
02.2015 - 11.2017
Shift Supervisor/Server Trainer
Perkins Family Restaurant
05.2011 - 10.2013
Bartender
Espanas Southwest Grill
05.2005 - 11.2010
High School Diploma -
Moses Lake High School