COURTNEY CARPENTER
Salinas,CA
Summary
Operations and logistics professional with over 13 years of experience coordinating shipments and managing appointments. Proven track record of maintaining accurate records while optimizing communication with carriers and internal teams to enhance efficiency and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Logistics Coordinator
Taylor Logistics Company
Salinas, CA
11.2012 - Current
- Communicate with carriers throughout the day to obtain current estimated times of arrival (ETAs) and coordinate appointments based on shipment timing.
- Manage appointments requiring 24-hour advance scheduling, prioritizing time-sensitive orders and coordinating with carriers to establish accurate appointment times.
- Schedule cooler appointments while simultaneously monitoring product ETAs, pallet counts, order accuracy, and shipment details.
- Monitor trucks throughout the shipping process, tracking arrivals and departures and following up with carriers.
- Maintain consistent communication with carriers, warehouses, sales teams, and other internal contacts to keep shipments moving efficiently.
- Cross-reference orders across multiple systems to verify locations, quantities, and other critical information before appointments are scheduled.
- Identify order discrepancies and communicate with sales teams to clarify information and coordinate necessary corrections.
- Gather, enter, and monitor shipping and product data while maintaining a high level of accuracy.
- Collect and log GRL data, match product quantities and weights, and prepare daily reports in a timely manner.
- Utilize Microsoft Excel, Word, Teams, D365, UltiPro, TMS, and 3P Logic in daily operations.
- Troubleshoot technical and system-related issues and assist coworkers with computer and software questions.
- Assist with training and supporting interns and newer team members as they learn workplace processes and systems.
- Organize and review daily spreadsheets to ensure information is accurate, complete, and clearly maintained.
Hostess
Courthouse Café
Salinas, CA
10.2011 - 11.2012
- Provided professional customer service in a fast-paced restaurant environment.
- Assisted customers in person and by telephone, ensuring a welcoming and organized environment that enhanced customer experience.
- Operated and closed the cash register, ensuring accurate cash-handling procedures to maintain financial integrity.
- Monitored inventory and product freshness, implementing stock rotation to minimize waste and ensure quality.
- Maintained clean and sanitary customer, service, and kitchen areas.
Education
High School Diploma -
Salinas High School
Salinas, CA01-2009
Skills
- Logistics & Operations Coordination
- Appointment Scheduling
- Shipment & Order Management
- Carrier Communication
- Customer & Internal Team Communication
- Data Entry & Verification
- Spreadsheet Management
- Order Accuracy & Quality Control
- ETA & Shipment Tracking
- Cross-System Data Verification
- Microsoft Excel, Word & Teams
- Microsoft Dynamics 365 (D365)
- UltiPro
- TMS & 3P Logic
- Problem Solving & Troubleshooting
- Time Management & Prioritization
- Training & Peer Support
- Email & Telephone Communication
Timeline
Logistics Coordinator
Taylor Logistics Company
11.2012 - Current
Hostess
Courthouse Café
10.2011 - 11.2012
High School Diploma -
Salinas High School