Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Carter

Owensboro,KY

Summary

Human Resources Manager offering 14+ years of utilizing experience and education on having success in improving operations and solving problems in human resources. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

16
16
years of professional experience

Work History

Store Human Resources Manager

Meijer
06.2017 - Current
  • Responsible for recruiting and conducting onboarding process
  • Manage all training, licenses, and compliances
  • Conduct Investigations
  • Train other Store HR Managers
  • Manage multiple stores
  • Assist in union grievances
  • Participated in union negotiation for 2018 Contract
  • Coach/Partner with leaders for case management
  • Utilize Microsoft Office, HRIS programs (Workday, Kronos, Power-BI for reports
  • Team members liaison
  • Responsible for team member morale
  • Diversity and Inclusion training
  • First Aid/CPR certified
  • Increased store training compliance
  • Motivated employees 200+ through special events, incentive programs, and constructive feedback
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
  • Distributed employee engagement surveys to identify areas of improvement
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards

Assistant Store Manager

Wal-Mart
05.2016 - 06.2017
  • Ensured compliance with company policies and procedures
  • Drove sales, models, enforced, and provided direction and guidance to hourly associates on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards
  • Provided supervision and development opportunities of assigned areas while upholding company’s OPD
  • Ran $100M Volume store
  • Rotated merchandise and displays to feature new products and promotions
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports

Human Resources Business Partner

UniFirst
05.2014 - 07.2015
  • Recruited for Production & Customer Service Representatives as needed
  • Provided employee relations and benefits
  • Conducted investigations, interviews, orientation, and exit interviews
  • Administered discipline, termination, buddy meetings & service awards
  • Managed workers compensation, attendance, FMLA, employee/visitor badges, unemployment claims, and performance guidelines
  • Ensured safety training is completed according to OSHA
  • Coordinated pre-employment screenings and birthday certificates
  • Partnered with staffing agencies
  • Maintained employee’s files (electronic and paper)

Human Resources Manager

Lowe’s | Kentucky Region
04.2007 - 05.2014
  • Provided employee relations, benefits, training, and development for 180+ employees
  • Recruited 30-40 seasonal associates every spring following OFCCP guidelines
  • Recruited executive/store management and specialists
  • Managed financial lines of payroll, safety, onboarding expenses and sales and NBT
  • Train new HR Managers
  • Drove CBT and on OJT and development
  • Assisted with performance management, general liabilities and workers compensations claims
  • Drove employee engagement
  • Responsible for unemployment, conflict management, and HR polices & procedures
  • FMLA, STD,ADA, EEO, affirmative action planning, and promote diversity awareness
  • Assisted with store succession planning and safety committee
  • Promoted in 2010 from Human Resource Coordinator
  • Learned leadership skills
  • Assisted HR Manager with investigations
  • Assisted with mass hiring new store
  • Screened/Interviewed applicants, and scheduled appoints
  • Processed payroll weekly
  • Maintained daily reports for DM and employees training
  • Data entry for schedules and reports.

Education

Bachelor of Science - Human Resources Management

Western Kentucky University
Bowling Green, KY

Skills

  • Team player
  • Ability to think outside the box
  • Recreate/Create Forms
  • HRIS Systems (PeopleSoft, Workday, Kronos, Monster (ATS, Staffworks), E-verify, PowerBI)
  • Excellent verbal, written & computer communication
  • Conflict and Dispute Resolution
  • Grievance Handling and Redressal
  • Confidential Records Management
  • Policy Enforcement
  • Microsoft Office Proficiency
  • Employee Morale Management
  • Onboarding, Training and Development
  • Accurate Records and Reports
  • Retail Store Management
  • HR Guidance
  • Succession planning

Timeline

Store Human Resources Manager

Meijer
06.2017 - Current

Assistant Store Manager

Wal-Mart
05.2016 - 06.2017

Human Resources Business Partner

UniFirst
05.2014 - 07.2015

Human Resources Manager

Lowe’s | Kentucky Region
04.2007 - 05.2014

Bachelor of Science - Human Resources Management

Western Kentucky University

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Courtney Carter