Courtney Carter
Altamonte Springs,FL
Summary
Proven leader and dedicated hospitality professional with a track record of enhancing customer satisfaction and streamlining operations. Skilled in guest relations management and POS operation, excelling in high-pressure environments, ensuring operational excellence and superior service. Demonstrated ability to improve team efficiency and foster customer loyalty through exceptional service and engagement. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
13
13
years of professional experience
Work History
Server
Hard Rock Cafe
02.2021 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Director of Operations
BELFOR
01.2015 - 03.2020
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Server
Planet Hollywood
02.2010 - 08.2015
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Lake Brantley High School
Altamonte Springs, FLSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Service prioritization
- Order Accuracy
- Food safety understanding
- Suggestive Selling
- Point of sale operation
- Guest Relations Management
- Team Player
- Reliable and Responsible
Timeline
Server
Hard Rock Cafe
02.2021 - 11.2022
Director of Operations
BELFOR
01.2015 - 03.2020
Server
Planet Hollywood
02.2010 - 08.2015
Lake Brantley High School
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