Courtney Casazza
Campus Ivy
Greenville,SC
2027
years of professional experience
Detail-oriented professional with expertise in managing high volumes of data and documentation. Committed to accuracy and compliance while optimizing workflows. Strong collaboration skills ensure high-quality results in dynamic environments.
Work History
Junior Processor (Contract)
- Conducts document review to verify compliance with Title IV regulatory standards and internal policies, enhancing quality assurance.
- Analyzes legal documents for accuracy, identifying discrepancies and recommending necessary corrections.
- Consistently meets or surpasses established performance benchmarks in document review volume with accuracy.
- Assists team members with workflow and processing projects.
Senior Scheduler
- Contributed to team success by consistently exceeding daily scheduling volume benchmarks for over 150 institutions.
- Created training materials for new employees, improving knowledge retention and facilitating skill development.
- Evaluated applications for eligibility, determining appropriate financial aid packages while ensuring compliance with all Title IV state and federal regulations.
- Executed process improvements that increased scheduling accuracy and minimized conflicts.
- Coordinated training for new employees, ensuring effective onboarding and skill acquisition.
Scheduling Manager
- Directed a team of employees responsible for the customer service, document review, and packaging of all Title IV aid for students at over 50 institutions while upholding compliance with all Title IV state and federal regulations.
- Analyzed workflow processes to identify inefficiencies and to help implement strategic improvements.
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
- Mentored and trained staff on financial aid policies, improving team performance and knowledge retention.
- Set performance expectations for the team monitoring progress towards goals and providing constructive feedback as needed.
- Assisted auditors with information gathering as requested.
- Responsible for hiring new employees.
- Coordinated with cross-functional teams to ensure timely project delivery.
- Analyzed scheduling data to identify areas for improvement in workflow efficiency.
Financial Aid Account Representative
- Managed daily client communications to ensure satisfaction and address inquiries effectively.
- Reviewed financial aid applications and supporting documents to determine student aid eligibility based on federal, state and institutional guidelines for over 20 institutions.
- Packaged Title IV financial aid by combining different funding sources into a comprehensive award for the student.
- Managed multiple institutional accounts, ensuring timely delivery of service while maintaining strong relationships with clients.
- Trained new institutional clients on navigating company websites and software.
- Assisted with training new employees.
Education
Bachelor of Arts - Journalism And Mass Communication
Skills
Document analysis
Reliability
Numerical accuracy
Workload management
Task prioritization
Time management
Problem-solving
Timeline
Junior Processor (Contract)
Campus Ivy
2021 - CurrentRead More
Senior Scheduler
Weber & Associates, Inc.
2015 - 2021Read More
Scheduling Manager
Weber & Associates, Inc.
2010 - 2015Read More
Financial Aid Account Representative
Weber & Associates, Inc.
2005 - 2010Read More
University of South Carolina
Bachelor of Arts from Journalism And Mass Communication
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