William Cleary
Summary
Detail-oriented and highly motivated IT professional with a degree in Computer Information Systems, possessing a strong background in technical support, systems troubleshooting, and operations management. Recognized for reliability, rapid learning abilities, and a collaborative approach to problem-solving. Seeking to use expertise in an IT role that fosters growth while contributing to mission-driven teams and enhancing operational efficiency. Dedicated to delivering innovative solutions that drive organizational success.
Overview
12
12
years of professional experience
Work History
Warehouse Technician
Valley Provisions
Monroe, CT
08.2024 - Current
- Support operational systems and inventory tracking tools
- Troubleshoot workflow issues
- Maintain data accuracy, and collaborate cross-functionally to improve efficiency and reliability in daily operations.
- Coordinated order fulfillment processes, ensuring timely shipment of products to customers.
- Reduced shipment errors through meticulous attention to detail and accurate data entry.
Assistant Manager of Operations
Dunkin’ Donuts
07.2014 - 08.2024
- Resolved technical and procedural issues, and ensured operational continuity in a high-volume environment requiring accuracy, leadership, and reliability.
- Coordinated staff scheduling to optimize workforce allocation and improve productivity.
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Led team meetings focused on performance improvement and operational best practices.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Supported POS and internal systems
Technical Support Specialist / Customer Service Representative
Eastern Account Systems Inc.
Brookfield, CT
07.2017 - 08.2018
- Resolved technical issues for clients via phone, email, and live chat support.
- Diagnosed hardware and software problems to deliver effective solutions promptly.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Documented support interactions for future reference.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
Education
Associate of Science - Computer Information Systems
Housatonic Community College
Skills
- SQL & Database Design
- Java
- JavaScript
- HTML
- MATLAB
- Linux & Linux Kernel Fundamentals
- Networking Design & Structure
- Hardware & Systems Troubleshooting
- Documentation & Process Improvement
Timeline
Warehouse Technician
Valley Provisions
08.2024 - Current
Technical Support Specialist / Customer Service Representative
Eastern Account Systems Inc.
07.2017 - 08.2018
Assistant Manager of Operations
Dunkin’ Donuts
07.2014 - 08.2024
Associate of Science - Computer Information Systems
Housatonic Community College