William Cleary
Summary
Detail-oriented and highly motivated IT professional with a degree in Computer Information Systems, possessing a strong background in technical support, systems troubleshooting, and operations management. Recognized for reliability, rapid learning abilities, and a collaborative approach to problem-solving. Seeking to use expertise in an IT role that fosters growth while contributing to mission-driven teams and enhancing operational efficiency. Dedicated to delivering innovative solutions that drive organizational success.
Overview
12
12
years of professional experience
Work History
Warehouse Technician
Valley Provisions
08.2024 - Current
- Support operational systems and inventory tracking tools
- Troubleshoot workflow issues
- Maintain data accuracy, and collaborate cross-functionally to improve efficiency and reliability in daily operations.
- Coordinated order fulfillment processes, ensuring timely shipment of products to customers.
- Reduced shipment errors through meticulous attention to detail and accurate data entry.
Assistant Manager of Operations
Dunkin’ Donuts
07.2014 - 08.2024
- Resolved technical and procedural issues, and ensured operational continuity in a high-volume environment requiring accuracy, leadership, and reliability.
- Coordinated staff scheduling to optimize workforce allocation and improve productivity.
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Led team meetings focused on performance improvement and operational best practices.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Supported POS and internal systems
Technical Support Specialist / Customer Service Representative
Eastern Account Systems Inc.
07.2017 - 08.2018
- Resolved technical issues for clients via phone, email, and live chat support.
- Diagnosed hardware and software problems to deliver effective solutions promptly.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Documented support interactions for future reference.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
Education
Associate of Science - Computer Information Systems
Housatonic Community College
Skills
- SQL & Database Design
- Java
- JavaScript
- HTML
- MATLAB
- Linux & Linux Kernel Fundamentals
- Networking Design & Structure
- Hardware & Systems Troubleshooting
- Documentation & Process Improvement
Timeline
Warehouse Technician
Valley Provisions
08.2024 - Current
Technical Support Specialist / Customer Service Representative
Eastern Account Systems Inc.
07.2017 - 08.2018
Assistant Manager of Operations
Dunkin’ Donuts
07.2014 - 08.2024
Associate of Science - Computer Information Systems
Housatonic Community College