Courtney Cash
Hyattsville,MD
Summary
Bright, self-motivated professional who thrives in a fast-paced environment with a Secret Security Clearance and 8 years of experience leading teams, planning strengths, and exceeding expectations. Strong qualifications in performance improvement and personal development. Listens tentatively to adverse questions to fix problems needing to be resolved. Versed in maintaining up-to-date files, preparing and recording invoices and initiating and managing payroll. Tech-savvy and hardworking professional knowledgeable in office management and bookkeeping procedures. Known for successfully coordinating multiple projects simultaneously while meeting critical deadlines. Display strong communication skills coupled with problem-solving abilities that have positively impacted previous workplaces. Articulate communicator with strong attention to detail and superior work ethic.
Overview
8
8
years of professional experience
Work History
National Security Programs Coordinator
The American Legion
Washington, D.C.
03.2024 - Current
- Coordinates and stages meetings for Director/Divisions with both internal and external parties, reserving space, and logistical support
- Assists the director with providing input regarding the Military Surplus Program, ensuring effective distribution and utilization of military surplus items
- Coordinates activities related to Junior Reserve Officers' Training Corps (JROTC) and Reserve Officers' Training Corps (ROTC) programs at high schools and universities, facilitating recruitment and training initiatives
- Promotes and highlights the contributions of regular and extraordinary donors through the Blood Donor recognition program, organizing events and campaigns to increase participation
- Coordinates the Spirit of Service Awards for all seven military branches, overseeing the nomination, selection, and recognition process for top servicemembers exemplifying outstanding community service
- Manages National Law Enforcement Officer and Firefighter of the Year nominations, selections, and recognition, ensuring deserving individuals receive appropriate acknowledgment
- Assisted the director with developing, analyzing, and coordinating short-, mid-, and long-term plans for all National Security programs and awards, contributing to strategic decision-making
- Communicated effectively with Departments and Posts to obtain information regarding National Security programs and awards, fostering collaborative relationships and ensuring accurate data collection
- Prepared and compiled relevant information for inclusion in National Security reports, ensuring comprehensive documentation of program activities and outcomes
- Demonstrates flexibility and adaptability by performing other duties as assigned, contributing to the overall success of departmental initiatives.
Customer Service Representative
Boots To Routes, LLC
Columbus, GA
02.2021 - 07.2024
- Collected and documented customer feedback, ensuring prompt action from management.
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
- Gained insights into customer behavior for proactive problem-solving and enhancement possibilities.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Contributed to the creation of a streamlined client request tracking process from start to finish.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Veterans Affairs & Rehabilitation Division Administrative Assistant
The American Legion
Washington, D.C.
12.2022 - 03.2024
- Coordinates and stages meetings for Director/Divisions with both internal and external parties, reserving space, and logistical support
- Planning, organizing, and controlling the activities in one of the Nation's largest Veteran Service Organization
- Manage online approval systems (Concur) for expenses, reimbursements, travel, and paid time off for director and staff
- Provides independent advice on the impact of proposed budgets or long-term programs on objectives set by the Director and Deputy Directors
- Serve as primary proofreader and assists in the editing all weekly reports, resolutions, memorandum, authorize invoices and other documents
- Maintaining and monitoring project plans, project schedules, work hours, budget, vendors and expenditures and registrations
- Troubleshoots common issues and directs staff towards appropriate department if further assistance is needed.
Hybrid Technician
Owl Pest Prevention
Hyattsville, MD
06.2022 - 12.2022
- Conducted inspections of customer premises to evaluate and identify pest infestations, while determining suitable treatment options.
- Prepared potent pest control solutions by accurately mixing chemicals in alignment with specified label directions.
- Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
- Repaired damaged parts of buildings such as walls, floors and ceilings caused by pests.
- Educated customers on proper sanitation practices to help prevent future infestations of pests.
- Performed follow-up visits to ensure that treatments were successful in eliminating pest problems.
- Facilitated a risk-free working environment through attentive debriefing with clients regarding their apprehensions prior to service.
- Delivered precise information to customers regarding products and services.
- Resolved issues promptly through exceptional communication skills, ensuring complete customer contentment.
91J-QuarterMaster; Chemical Equipment Repairer
United States Army
Fort Stewart, GA
03.2017 - 08.2020
- Check engine oil, fuel, fluid levels and tire pressure for a 100% vehicle safety inspection pass rate for the company
- Maintain $15M of military equipment, with zero loss of damages
- Raise the quality and accuracy of performance, cost and parts data through improved maintenance management
- Provide 10 vehicle's service needs, scheduled maintenance and mechanics resulting in zero loss in operations order 100% of the time
- Conduct quality assurance of maintenance work performed, increasing production by 35%
- Diagnose, maintain, and repair automotive systems including engine, transmission, electrical steering, suspension, braking and air conditioning
- Changes filters out of multiple vehicles, generators, purification systems, performed more duties such as changed fuel pumps out of heavy vehicles
- Sorted hazardous materials by shelf life ensuring that expired hazardous materials were turned in accordingly.
Education
Associate of Arts - Psychology
Prince George's Community College
Largo, MD06.2026
Skills
- Detailed Oriented
- Analytical Thinking
- Oral and Written Communication
- Budget Management
- Team Building and Leadership
- Interpersonal skills and Respectfulness
- Task Prioritization
- Help Desk experience
- Superior problem-solving capabilities
- Administrative Leadership
- Strategic Planning
- Scheduling and calendar management
- MS Office
- Customer Service
Awards
- ARMY GOOD CONDUCT MEDAL
- NATIONAL DEFENSE SERVICE MEDAL
- GLOBAL WAR TERRORISM SERVICE MEDAL
- KOREA DEFENSE SERVICE MEDAL
- ARMY SERVICE MEDAL
Timeline
National Security Programs Coordinator
The American Legion
03.2024 - Current
Veterans Affairs & Rehabilitation Division Administrative Assistant
The American Legion
12.2022 - 03.2024
Hybrid Technician
Owl Pest Prevention
06.2022 - 12.2022
Customer Service Representative
Boots To Routes, LLC
02.2021 - 07.2024
91J-QuarterMaster; Chemical Equipment Repairer
United States Army
03.2017 - 08.2020
Associate of Arts - Psychology
Prince George's Community College
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