Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Courtney Cashman

The Villages,FL

Summary

Customer-focused travel management professional with over 20 years of experience delivering exceptional service and driving operational efficiency. Proven track record in project management, account management, operations, and training. Adept at building strong client relationships, negotiating favorable contracts, and implementing cost-saving measures. Recognized for leadership in team management, process improvement, and customer satisfaction.

Overview

18
18
years of professional experience

Work History

Global Account Manager

FROSCH a Chase Company
11.2022 - 06.2024
  • Led the successful implementation of new accounts, streamlining onboarding processes and ensuring client satisfaction.
  • Negotiated favorable vendor agreements for air, car, and hotel services, optimizing costs for clients.
  • Conducted regular meetings with key stakeholders to understand evolving needs and provide proactive solutions.
  • Delivered comprehensive quarterly and annual reviews, highlighting cost savings, ROI, and overall program performance.
  • Facilitated seamless adoption of online booking tools, improving booking efficiency and visibility into travel spend.
  • Consistently analyzed travel spend data to identify trends, optimize utilization, and achieve ongoing cost savings.

Global Project Manager

World Travel Inc.
10.2017 - 03.2020
  • Successfully implemented over 70 client onboarding projects across diverse global regions.
  • Actively participated in developing the Project Management team's scope of work and initiatives.
  • Managed projects ranging from 8 to 24 weeks, ensuring seamless client transitions.

Global Account Manager

Adelman
05.2013 - 01.2017
  • Managed a $45M portfolio across various industries, securing $21M in new business.
  • Achieved 100% client retention and renewal of agreements through effective negotiation and analysis.
  • Mentored and developed new account managers, contributing to their professional growth.

Operations Manager

Adelman
10.2007 - 05.2013
  • Managed onsite and virtual travel departments, including vendor relationships and RFPs.
  • Successfully transitioned two onsite operations to virtual teams, reducing costs and maintaining client satisfaction.
  • Hired, trained, and coached staff, fostering a high-performing team.

Senior Corporate Consultant & Quality Assurance Specialist

BCD Travel
01.2006 - 01.2007
  • Handled domestic and international travel itineraries for corporate clients, consistently meeting service goals.
  • Processed reservations for VIPs, applicants, and guest speakers.
  • Contributed to various projects aimed at maintaining and improving customer service levels.

Education

Business Administration -

Indiana University

Skills

  • Account Management
  • Change Management
  • Conflict Resolution
  • Client Relationship Management
  • Customer Relations Specialist
  • Operations Management
  • Process Improvement
  • Project Management
  • Quality Assurance
  • Team Leadership & Teamwork
  • Training & Development
  • Vendor Management
  • Customer engagement
  • Client onboarding

Training

  • Achieve Your Highest Priorities: Outlook
  • Advanced Excel
  • Architect Module for Supervisors 101, 201, & 301
  • ATF Technologies & CRM
  • Concur for Administrators
  • How to Deal with Unacceptable Behavior
  • Managing Multiple Projects, Priorities, and Deadlines
  • Supervisors Guide to HR: Discipline & Agent Errors
  • Supervisor Guide to HR: Employee Morale
  • Supervisors Guide to HR: Time & Attendance

Timeline

Global Account Manager

FROSCH a Chase Company
11.2022 - 06.2024

Global Project Manager

World Travel Inc.
10.2017 - 03.2020

Global Account Manager

Adelman
05.2013 - 01.2017

Operations Manager

Adelman
10.2007 - 05.2013

Senior Corporate Consultant & Quality Assurance Specialist

BCD Travel
01.2006 - 01.2007

Business Administration -

Indiana University

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