Courtney Castine
Gilbert,SC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Scheduling Coordinator
Lexington Medical Center
West Columbia, SC
11.2022 - Current
- Communicated with patients and/or caregivers to inform of schedule changes, cancellations or additions.
- Resolved patient inquiries regarding schedule changes or availability of services.
- Set and confirmed infusion patient appointments.
- Provided reminder calls to clients prior to scheduled visits.
- Obtained insurance benefits for patients.
- Obtained needed prior authorizations for infusion treatments, and injectables.
- Submitted patient assistance applications when needed and manage the free drug program at Lexington Rheumatology.
Business Office Associate
Lexington Medical Center
West Columbia, SC
05.2021 - 11.2022
- Answered phone and routed calls to appropriate team members.
- Organized paper filing system to maintain accurate records.
- Operated office equipment, such as copy machine, scanner and printer.
- Scheduled appointments for patients and ensured any needed authorization were in place.
- Maintained positive working relationship with fellow staff and management.
- Confirm eligibility for all patients insurance.
911 Emergency Dispatcher
Lexington County Sheriff's Department
Lexington , SC
07.2008 - 02.2012
- Received incoming calls from the public and determined the nature of the emergency.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
- Verified caller identity before dispatching personnel to ensure safety of responders.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Education
High School Diploma -
Brookland-Cayce Senior High School
Cayce, SC05-2008
Skills
- Problem-Solving
- Schedule Management
- Documentation And Reporting
- Data Entry
- Information Management
- Teamwork and Collaboration
- Quality Assurance
- Customer engagement and support
- Patient Scheduling
- Insurance Verification
- Scheduling proficiency
- Phone inquiries
- Verbal and written communication
- Office Administration
- Telephone Etiquette
- Patient Registration
Timeline
Scheduling Coordinator
Lexington Medical Center
11.2022 - Current
Business Office Associate
Lexington Medical Center
05.2021 - 11.2022
911 Emergency Dispatcher
Lexington County Sheriff's Department
07.2008 - 02.2012
High School Diploma -
Brookland-Cayce Senior High School
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