Courtney Celaya
Calipatria,CA
Summary
Performance-oriented and skilled clerical professional methodical about managing administrative, promotional, and customer service functions to support team and improve group productivity. Prioritize and multitask to handle every need with well-qualified assistance. Diligently pursue every chance to capture new business by monitoring properties, organizing lead data, and maintaining efficient schedules.
Overview
12
12
years of professional experience
Work History
Real Estate Broker Assistant
Fidelity Lending Services, Inc.
04.2024 - Current
- Maintained efficient office operations by handling errands and administrative functions.
- Kept contacts organized with the iContact system to maintain readiness for future mailings.
- Coordinated appointments to show marketed properties.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Contributed to the growth of the agency''s clientele through excellent customer service and referral generation.
- Enhanced broker-client relationships with timely follow-ups on leads, resulting in higher conversion rates.
- Managed roster of clients to send announcements and information on new properties.
Cashier
Pilot Flying J Travel Center
11.2018 - 02.2020
- Recognized by management for providing exceptional customer service.
- I would also assist drivers with CAT scale weights and keep track of their weights along with organizing invoices
- Count drawer at the end of every shift and report numbers along with coupons, receipts, returns, etc.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
Secretary
Carter Engineering Inc
01.2012 - 01.2016
- Provided administrative support to the office manager and other staff members.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Coordinated communications, taking calls, responding to emails, and interfacing with clients.
Cashier
Target
06.2015 - 11.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier
Jack in the Box
03.2014 - 08.2014
- Front end and drive thru, work with fryers, clean restaurant, restrooms, and employee room, serve guests, manage breaks as well as clock-ins/outs, stock all items at the beginning and end of every shift as well as in between if needed.
- Count drawer at the end of shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
Associate of Science - Business Information Systems
Imperial Valley College
Imperial06.2024
Associate of Science - Business Administration And Management
Imperial Valley College
Imperial, CA12.2024
Nursing
Imperial Valley College
ImperialSkills
- Cash Handling (9 years)
- Cleaning Experience (2 years)
- Cashiering (4 years)
- Friendly, Positive Attitude
- Organization and Time Management
- Problem Resolution
- Critical Thinking
- Microsoft Office
- Self-Directed
- Excellent Communication
- Leadership
Languages
English
Full Professional
Spanish
Limited Working
Accomplishments
- Owner of Celaya Rentals, LLC.
- Pending Notary Public License
Timeline
Real Estate Broker Assistant
Fidelity Lending Services, Inc.
04.2024 - Current
Cashier
Pilot Flying J Travel Center
11.2018 - 02.2020
Cashier
Target
06.2015 - 11.2015
Cashier
Jack in the Box
03.2014 - 08.2014
Secretary
Carter Engineering Inc
01.2012 - 01.2016
Associate of Science - Business Information Systems
Imperial Valley College
Associate of Science - Business Administration And Management
Imperial Valley College
Nursing
Imperial Valley College
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