Courtney Chamberlin
Jacksonville,FL
Overview
15
15
years of professional experience
Work History
Manager
Trillium Eye Care
12.2019 - Current
- Oversaw the day-to-day operations of the eye care facility, including staff scheduling, patient scheduling, and facility maintenance.
- Managed a team of eye care professionals, including optometrists, ophthalmologists, technicians, and administrative staff.
- Ensured compliance with all regulatory requirements and standards of care.
- Monitored and optimized patient flow to maximize efficiency and minimize wait times.
- Implemented and enforced policies and procedures to maintain high standards of patient care and customer service.
- Coordinated with vendors and suppliers to ensure adequate inventory of supplies and equipment.
- Handled patient inquiries, complaints, and issues in a professional and timely manner.
- Developed and implemented staff training programs to ensure continuous professional development.
- Collaborated with the finance department to manage budgets and financial performance metrics.
- Stayed updated on industry trends, advancements in eye care technology, and best practices.
Care Coordinator
One Call Care Management
06.2016 - 10.2019
- Efficiently managed and scheduled physical therapy appointments for patients based on requests from nurse practitioners, ensuring optimal appointment times and resource allocation.
- Coordinated with multiple physical therapy providers to facilitate timely and accurate scheduling.
- Handled high-volume inbound calls from nurse practitioners and other healthcare professionals, addressing scheduling needs and resolving any issues or conflicts.
- Maintained up-to-date records of patient information, appointment status, and follow-up actions.
- Provided detailed reports on scheduling activities, appointment trends, and call metrics to management.
Assistant to the President and CEO
Save the Date INC
03.2009 - 11.2017
- Managed the CEO and President's calendar, scheduling client consultations, vendor meetings, and appointments.
- Coordinated and prepared materials for client meetings, including proposals, contracts, and event timelines.
- Served as a primary point of contact for clients, vendors, and partners, maintaining professional and courteous communication.
- Assisted in the preparation of wedding event logistics, including venue visits, vendor coordination, and on-site management.
- Handled confidential and sensitive information with discretion, such as client budgets, personal preferences, and event details.
- Conducted research and compiled data on wedding trends, venues, and vendors for event planning purposes.
- Prepared and distributed correspondence, reports, and presentations on behalf of the CEO and President.
- Supported the CEO and President in special projects and initiatives, such as marketing campaigns or industry events.
- Managed office supplies, equipment maintenance, and other administrative tasks as needed.
- Ensured all administrative functions are executed smoothly and efficiently to support the executive team.
Education
High School Diploma -
Central Academy
Timeline
Manager
Trillium Eye Care
12.2019 - Current
Care Coordinator
One Call Care Management
06.2016 - 10.2019
Assistant to the President and CEO
Save the Date INC
03.2009 - 11.2017
High School Diploma -
Central Academy
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