Courtney Cheatham-Linder
Orlando,FL
Summary
Knowledgeable and dedicated professional with 5+ years experience within the Income Share Agreement industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with students. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Finance Assistant
Vemo Education
10.2021 - 06.2022
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Typed and submitted correspondence, memos, drafts and emails.
- Assessed data and information to verify entry, calculation and billing accuracy.
- Observed strict confidentiality rules to maintain data integrity and protect clients.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Provided exceptional service to customers requiring assistance such as account questions.
- Processed customer late fees and NSF fees
Special Projects Assistant
Vemo Education
08.2017 - 06.2022
- Organized and implemented annual reconciliation and annual reset for students income
- Pulled monthly & annual reports for various types of outreach and distributed to the team for implementation
- Assisted staff with completing special projects such as assessing payments and billing.
Customer Service Representative
Vemo Education
Oldsmar, Florida
06.2016 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled day-to-day customer contact via phones, faxes and emails.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Implemented and developed customer service training processes.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Maintained student accounts by processing income documentation.
Education
Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FL06.2004
Associate of Arts -
Valencia Community College
Orlando, FL08.2002
Skills
- Precision and Accuracy
- Financial Calculation and Analysis
- Monthly Reporting
- Bill Payment and Recordkeeping
- Accounts Payable and Accounts Receivable
- Customer Relations
- Proactive and Self-Motivated
- QuickBooks Knowledge
- Salesforce Proficient
- Data Entry
- Microsoft Office
Timeline
Finance Assistant
Vemo Education
10.2021 - 06.2022
Special Projects Assistant
Vemo Education
08.2017 - 06.2022
Customer Service Representative
Vemo Education
06.2016 - 06.2022
Palm Beach Atlantic University - West Palm Beach
Associate of Arts -
Valencia Community College
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