Courtney Chrisjohn
Liverpool,NY
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
6
6
years of professional experience
Work History
Restaurant Operations Manager
Dunkin
02.2022 - Current
- Improved overall guest satisfaction by implementing new staff training programs and streamlining restaurant operations.
- Reduced food waste through careful inventory management, menu planning, and portion control.
- Managed daily operations efficiently, overseeing staff scheduling, budgeting, and purchasing decisions to optimize resources.
- Developed comprehensive training materials for new hires that covered company policies, job responsibilities, and service standards.
Assistant Restaurant Manager
Dunkin
06.2020 - 02.2022
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
Crew Member
Dunkin
08.2018 - 06.2020
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Corcoran High School
Syracuse, NY06.2018
Skills
- Labor Scheduling
- Performance Evaluation
- Decision Making
- Organizational Skills
- Customer Service
Timeline
Restaurant Operations Manager
Dunkin
02.2022 - Current
Assistant Restaurant Manager
Dunkin
06.2020 - 02.2022
Crew Member
Dunkin
08.2018 - 06.2020
Corcoran High School
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