Courtney Chubb
Minneapolis,MN
Summary
Motivated professional with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Senior Account Specialist
Educational Credit Management Corporation
Minneapolis, MN
09.2009 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to customers, handled challenging situations with empathy, compassion, and ease.
- Collaborate with manager to improve departmental processes and procedures.
- Assist management in new hire training
- Monitored pipelines to track and log status of loans.
Education
Bachelor of Arts - Human Resource Management
Concordia University, St. Paul
Saint Paul, MN05.2022
Skills
- Analytical and Critical Thinking
- Customer Relations
- Complaint Handling
- Data Privacy
- Problem Resolution
- Customer Care
- Customer Accounts Management
- Microsoft Office
- Managed multiple priorities
Timeline
Senior Account Specialist
Educational Credit Management Corporation
09.2009 - Current
Bachelor of Arts - Human Resource Management
Concordia University, St. Paul
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