Courtney Clarke
DeBary
Summary
Results-driven professional with over 10 years of experience in the insurance sector. Expertise in claims management and collaboration with adjusters to resolve complex cases efficiently. Successfully completed over 15 years Exceptional Customer Service Skills. Committed to enhancing customer experience through effective problem-solving and attention to detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Insurance Claims Specialist
Progressive Casulty Insurance
Daytona Beach, FL
01.2016 - Current
- Reviewed and assessed insurance claims for accuracy and compliance with company policies.
- Collaborated with adjusters to resolve complex claims efficiently and effectively.
- Developed training materials for new hires, enhancing onboarding processes and knowledge retention.
- Streamlined claim processing workflows, resulting in reduced turnaround times and improved customer satisfaction.
- Inspections: Conducted visual inspections, taking photos and also writing repair estimates for damaged vehicles.
Negotiations: Negotiate directly with body shops regarding repair processes and costs.
Total losses: Settle total loss claims with customers, handling vehicle titles and documentation - Investigations: Investigate liability by speaking with drivers, witnesses, and police.
- Claims Specialist: (intermediate) - Managed complex, high-risk, or attorney-represented claims involving injuries.
- Policy Analysis: Interpret insurance policy coverage for complex scenarios.
- Claims Administration: Process legal documents, order police reports, and scan files.
- Customer Support: Greet customers, handle front-office duties, and support Adjusters with administrative tasks.
Gym Supervisor
City Of DeLand
DeLand, FL
01.2023 - Current
- Supervised daily operations, ensuring safety and cleanliness standards in gym facilities.
- Trained staff on equipment use and facility protocols to enhance user experience.
- Supervised programs at the center, conducts public relations for events, and maintains facility safety.
- Monitored member activities, addressing concerns promptly to maintain a positive environment.
- Coordinated schedules for staff and maintenance activities to optimize facility usage.
- Conducted regular inspections of gym equipment, insuring timely repairs and maintenance procedures were followed.
- Led team meetings to communicate goals, updates, and best practices for operational efficiency.
- Enhanced customer satisfaction by addressing concerns and resolving issues promptly and professionally.
- Supervised gym staff to ensure proper adherence to safety protocols and efficient operations.
Assistant Manager
Enterprise Rent-A-Car
Orlando, FL
01.2011 - 02.2015
- Managed daily operations and ensured compliance with company policies and procedures.
- Mentored staff, fostering professional development and enhancing team performance.
- Implemented process improvements that streamlined workflows and reduced operational bottlenecks.
- Analyzed customer feedback to enhance service quality and improve rental experience.
- Customer Service and Sales: Delivering high-quality customer service, handling rental transactions, and marketing to local partners.
- Operations: Managing vehicle inventory, facilitating vehicle inspections, and managing maintenance.
- Business Development: Setting and exceeding sales goals, building community relationships, and participating in marketing strategies.
- Leadership Developement: Participating in mentorship, learning to train staff, and managing daily branch operations to prepare for future management roles.
Education
Bachelor of Science - Business Administration
Edward Waters Univeristy
Jacksonville, FL12-2011
High School Diploma -
Deltona High School
Deltona, FL12-2006
Skills
- Claims investigation
- Claims analysis
- Policy interpretation
- Teamwork and collaboration
- Attention to detail
- Customer service
- Active listening
- Claims processing
- Data entry
- Organizing and prioritizing work
- Insurance coverage verification
- Documentation skills
- Claim amount calculations
- Claims adjustment
- Policy analysis
- Recordkeeping organization
- Decision-making
- Policy review
- Coverage determination
- Eligibility determination
- Denied claims identification
- Client interviews
- Insurance claim forms review
- Medical terminology
- Microsoft office
- Patient contact
- Great mathematical skills
- Records management
- Proficient in Microsoft
- Critical thinking
- Information verification
- Payment and investigation escalations
- Database management
- Data entry software
- Financial transactions
- Account management software
- Small claims payouts
- Reporting skills
- Appointment scheduling
- Documentation processing
- Patient rapport
- Paperwork processing
- Business correspondence
- Account management
- Large-sum computations
- Document control
- Problem-solving
- Teamwork
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Relationship building
- Computer proficiency
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Risk assessment
- Goal setting
- Document review
- Fraud detection
- Case management
- Dispute resolution
- Professional demeanor
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7staff members.
- Documented and resolved Customer Escalations which led to Satisfactory Customer Surveys.
Certification
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7staff members.
- Documented and resolved Customer Escalations which led to Satisfactory Customer Surveys.
Timeline
Gym Supervisor
City Of DeLand
01.2023 - Current
Insurance Claims Specialist
Progressive Casulty Insurance
01.2016 - Current
Assistant Manager
Enterprise Rent-A-Car
01.2011 - 02.2015
Bachelor of Science - Business Administration
Edward Waters Univeristy
High School Diploma -
Deltona High School