Courtney Woods

Lead Clerk/ Supervisor

United States Postal Service, USPS

05.2019 - 07.2024

Mentored clerks, providing guidance on best practices and improving overall team performance.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Oversaw daily operations within the office, ensuring tasks were completed efficiently and effectively.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
Managed inventory control for office supplies, reducing costs and ensuring availability of necessary items.
Served as point of contact for external vendors, maintaining strong relationships to ensure seamless service delivery.
Assisted with budget preparation and expense tracking, helping the department maintain fiscal responsibility.
Conducted regular audits of physical inventory levels to identify discrepancies and make necessary adjustments.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Delivered exceptional customer service experiences by promptly addressing concerns and providing knowledgeable assistance.
Processed incoming and outgoing mail and packages according to established procedures.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Reviewed reports for accuracy before submission to upper management, ensuring data-driven decision-making processes were based on reliable information sources.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.