Courtney Clinger
Pittsboro,NC
Summary
Dynamic and results-oriented professional with extensive experience in hospitality and customer service, notably at High Hampton Inn. Excelled in enhancing guest satisfaction and streamlining operations, leveraging expertise in POS systems and conflict management. Demonstrated a proven track record of fostering repeat business through exceptional guest relations and problem-solving skills.
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
High Hampton Inn
08.2024 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Server
The Fearrington House Restaurant
07.2022 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
Host
The Fearrington House Restaurant
03.2022 - 07.2022
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Host
Daniel's Restaurant & Catering
09.2021 - 02.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Server
Hwy 55 Burgers Shakes & Fries
03.2021 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and orderly dining area for enjoyable guest experience.
Cashier
Ace Hardware
02.2021 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Nursing
Western Carolina University
Cullowhee, NC12-2027
High School Diploma -
Northwood Highschool
Pittsboro, NC06-2023
Skills
- Cash handling
- Hospitality services
- Time management
- Reservation systems
- Front desk management
- Microsoft office
- POS systems
- Reservations
- Conflict management
- Corporate branding
Timeline
Front Desk Agent
High Hampton Inn
08.2024 - Current
Server
The Fearrington House Restaurant
07.2022 - 01.2024
Host
The Fearrington House Restaurant
03.2022 - 07.2022
Host
Daniel's Restaurant & Catering
09.2021 - 02.2022
Server
Hwy 55 Burgers Shakes & Fries
03.2021 - 02.2022
Cashier
Ace Hardware
02.2021 - 04.2021
Bachelor of Science - Nursing
Western Carolina University
High School Diploma -
Northwood Highschool
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