Courtney Cochran
Seffner,FL
Summary
Highly proactive manager with 20 years of experience in team leadership in the QSR industry. Background includes sales, management and customer service in fast-paced settings.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Training Restaurant General Manager
Love's Travel Stops & Country Stores Inc.
05.2003 - Current
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Elementary Education
University of South Florida
Tampa, FL05.2010
Skills
- Kitchen staff coordination
- Customer-Oriented
- Sanitation
- Customer Engagement
- Hiring Decisions
- Passion for customer satisfaction
- Customer Retention
- Training and Onboarding
- Employee Retention
- Conflict resolution techniques
- Scheduling
- Food Safety
Accomplishments
Three time Founders Award Recipient
2021 CTR Operator of the Year Award Recipient
2020- 2022 Arby's CTM MTP Execution Award Recipient
Trained, developed, and mentored two Love's RGM's
Built a top performing team at one of the highest volume Arby's locations within Love's
Certification
- Registered ServSafe Proctor - (12/5/2023 - 12/5/2026)
- ServSafe Food Protection Manager - (5/29/2020 - 5/29/2025)
Timeline
Certified Training Restaurant General Manager
Love's Travel Stops & Country Stores Inc.
05.2003 - Current
Bachelor of Science - Elementary Education
University of South Florida
- Registered ServSafe Proctor - (12/5/2023 - 12/5/2026)
- ServSafe Food Protection Manager - (5/29/2020 - 5/29/2025)
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