Courtney Cole
Ladson,SC
Summary
Efficient billing professional with 13 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
13
13
years of professional experience
Work History
Office Medical Biller/Administrative Assistant
Southeastern Medical Solutions
Charleston, SC
01.2011 - 01.2024
- Collaborated with healthcare providers to obtain necessary medical records for accurate claim processing.
- Streamlined the billing process with efficient invoice generation and timely submission to insurance companies.
- Reduced claim denials by accurately coding diagnoses, procedures, and treatments according to medical documentation.
- Expedited payment processing by accurately posting payments from insurance carriers and patients to respective accounts.
- Managed accounts receivable aging report, identifying overdue balances for immediate follow-up actions towards timely debt recovery efforts.
- Assisted in the transition to electronic health records, ensuring a seamless integration of billing processes into the new system.
- Posted payments and collections on regular basis.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Medical Massage Therapist
Coastal Pain Care
North Charleston, SC
01.2011 - 06.2016
- Strengthened client relationships through exceptional communication skills and empathetic listening.
- Maintained detailed records of clients'' medical histories and treatment progress.
- Treated a diverse clientele, including athletes, pregnant women, and individuals recovering from injuries.
- Mentored new therapists in various massage techniques and best practices for optimal results.
- Navigated scheduling software to efficiently manage appointments while minimizing downtime between sessions.
- Addressed specific client needs by creating personalized treatment plans.
- Increased patient mobility by focusing on muscle flexibility and range of motion.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
Education
High School Diploma -
Summerville High School
Summerville, SCNo Degree - Licensed Massage Therapist
Southeastern Neuromuscular Massage Therapy
North CharlestonSkills
- ICD-10 Proficiency
- HIPAA Compliance
- Claim submission
- Professionalism and Ethics
- Patient Billing and Data Entry
- Teamwork and Collaboration
- Customer Service
- Multitasking and Organization
- Medical Terminology
- Knowledgeable in Microsoft Office
- Customer service support
- Relationship Building
Timeline
Office Medical Biller/Administrative Assistant
Southeastern Medical Solutions
01.2011 - 01.2024
Medical Massage Therapist
Coastal Pain Care
01.2011 - 06.2016
High School Diploma -
Summerville High School
No Degree - Licensed Massage Therapist
Southeastern Neuromuscular Massage Therapy