Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Compton-Rosas

Crystal,MN

Summary

Dynamic professional with a proven track record at Voyage Healthcare, adept in organization and efficiency, and excellent communication. Leveraged adaptability and problem-solving abilities to enhance operational effectiveness and patient satisfaction. Expert in data entry and medical terminology, significantly improving information accuracy and healthcare support. Demonstrated leadership in cross-functional team environments, driving productivity and maintaining high-quality standards.

Overview

10
10
years of professional experience

Work History

Receptionist

Voyage Healthcare
04.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Prepared and processed patient referrals and transfer requests.
  • Registered and verified patient records before triage with most up-to-date information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Managed multi-line phone system and pleasantly greeted patients.

Branch Service Manager

Huntington Bank
12.2020 - 04.2022
  • Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
  • Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
  • Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
  • Developed strategic plans for day-to-day financial operations.
  • Managed branch vault and cash supply to keep appropriate level of currency on hand.
  • Trained staff in bank products, operations procedures and successful sales strategies.
  • Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
  • Conducted regular audits of branch activities, ensuring compliance with regulatory requirements and company policies.

Route Manager

Pilgrim Cleaners
06.2014 - 12.2020
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.
  • Increased on-time delivery rates by coordinating closely with drivers and dispatchers.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Cross- trained in every store role to maximize operational knowledge.
  • Attached tags to identify customers items.
  • Sorted and counted articles removed from dryers to fold, wrap or hang items.
  • Maintained a safe work environment by adhering to industry regulations and utilizing proper chemical handling techniques.
  • Maintained strict adherence to health and safety regulations by keeping the work area clean, organized, and free of hazards.
  • Maximized profitability with thorough attention to detail in garment inspection, pre-treatment, and post-cleaning quality checks.

Health Unit Coordinator Internship

Brookview a Villa Center
03.2016 - 05.2016
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
  • Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
  • Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Ordered all pharmacy supplies and kept check on inventory levels.

Education

Certificate - Health Unit Coordination

Hennepin Technical College
Minneapolis, MN
05.2016

High School Diploma -

Robbinsdale Cooper Senior High School
New Hope, MN
06.2014

Skills

  • Organization and efficiency
  • Excellent Communication
  • Time Management
  • Inventory management
  • Adaptability and Flexibility
  • Multitasking ability
  • Data Entry
  • Medical terminology knowledge

Timeline

Receptionist

Voyage Healthcare
04.2022 - Current

Branch Service Manager

Huntington Bank
12.2020 - 04.2022

Health Unit Coordinator Internship

Brookview a Villa Center
03.2016 - 05.2016

Route Manager

Pilgrim Cleaners
06.2014 - 12.2020

Certificate - Health Unit Coordination

Hennepin Technical College

High School Diploma -

Robbinsdale Cooper Senior High School

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Courtney Compton-Rosas