Courtney Cooper
Salunga-Landisville,PA
Summary
Rational [Job Title] with [Number] years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dynamic [Job Title] committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lead IT Analyst
Clipper Magazine
10.2020 - 12.2023
- Streamlined IT processes by implementing automation strategies, leading to increased efficiency and productivity.
- Reduced system downtime for critical applications by proactively monitoring and resolving issues before they escalated.
- Delivered high-quality software solutions by collaborating closely with cross-functional teams during all phases of development.
- Optimized network performance with thorough analysis and strategic upgrades, resulting in improved connectivity and user experience.
- Managed high-profile IT projects from inception to completion, ensuring timely delivery within budget constraints.
- Championed the adoption of cloud-based technologies, successfully migrating key applications and infrastructure to reduce costs and improve scalability.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Participated in internal audits regarding quality management system.
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Investigated system issues and implemented resolutions to reduce downtime.
- Created comprehensive training materials/manuals that empowered end users to maximize their use of technology tools and resources effectively.
- Championed a culture of continuous improvement by consistently seeking out opportunities to streamline processes, reduce costs, and enhance overall service delivery within the IT department.
- Established strong vendor relationships to negotiate favorable pricing on products and services while maintaining high standards of quality assurance.
IT Assistant
Clipper Magazine
10.2000 - 12.2023
- Enhanced system efficiency by identifying and rectifying software issues.
- Developed user-friendly IT solutions for improved staff productivity.
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Implemented data backup strategies to safeguard critical company information.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Created comprehensive documentation on company-wide IT procedures, reducing user error occurrences.
- Trained new employees on company-specific software applications, facilitating faster integration into work processes.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Assisted in the development of custom applications tailored to specific departmental needs, resulting in increased efficiency.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Generated reports to track performance and analyze trends.
- Tested new software and hardware prior to deployment.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Generated project status reports for upper management review, demonstrating proficiency in [Software].
- Installed and configured software and hardware.
- Responded to queries on phone, via email or through IT ticketing system.
- Collaborated with cross-functional teams on various projects, fostering a positive working environment that encouraged knowledge sharing.
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
Education
High School Diploma -
Columbia Jr./Sr. High School
Columbia, PASkills
- Virtualization Technologies
- Server Management
- Software Development
- Business Intelligence
- Application Support
- Information Security
- Disaster Recovery Planning
- Network Administration
- Mobile Application Management
- Cloud Computing
- IT Risk Assessment
- Data Analysis
- System Integration
- IT Asset Management
- Project Management
- IT Budgeting
- Database Management
- IT Performance Reports
- IT Risk Management
- Technical Analysis
- Client Relations
- System Maintenance
- Project Documentation
- Systems Analysis
Certification
- Microsoft, Clipper Magazine - 23 years
Timeline
Lead IT Analyst
Clipper Magazine
10.2020 - 12.2023
IT Assistant
Clipper Magazine
10.2000 - 12.2023
High School Diploma -
Columbia Jr./Sr. High School
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