Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Cooper

Oak Park,MI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager

Whole Foods
07.2018 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Reviewed sales and gross profit report to assess company efficiency.

Receptionist Administrator

Central Transport
01.2018 - 07.2018
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Sales Advisor

H&M
10.2013 - 12.2017
  • Tagged and prepared new merchandise for retail sales.
  • Boosted retail sales by developing and executing comprehensive marketing strategies.
  • Informed guests of appropriate products available to increase retail sales.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Mentored junior staff members on best practices in retail sales, improving overall team performance.
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Trained associates on product specifications, merchandising, counter organization and retail sales.

Education

Associate of Arts - Media And Collaborative Arts

Macomb Community College
Warren, MI
11 2021

High School Diploma -

Henry Ford Ii High School
Sterling Heights, MI
2013

Skills

  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Management
  • Retail Operations
  • Task Delegation
  • Employee Scheduling
  • Marketing knowledge
  • Strategic Planning
  • Project Management
  • Decision-Making
  • Hiring and Training

Certification

  • Servsafe License - renewed in April 2024

Timeline

Assistant Manager

Whole Foods
07.2018 - Current

Receptionist Administrator

Central Transport
01.2018 - 07.2018

Sales Advisor

H&M
10.2013 - 12.2017

Associate of Arts - Media And Collaborative Arts

Macomb Community College

High School Diploma -

Henry Ford Ii High School

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Courtney Cooper