Courtney Copeland
Abilene,TX
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining great morals and ethics. Experience delivering phenomenal customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
13
13
years of professional experience
Work History
Receptionist
Remington Enterprises
07.2023 - 11.2023
- Answer incoming calls and place outbound calls as needed
- Schedule appointments & meetings
- Supply inventory and ordering
- Coordinate with contractors & supervisors.
Data Enty
MidFirst Bank
03.2023 - 06.2023
- Enter mortgage details into system
- Purge documents
- Filing/Sorting
Field Technician
Veolia Water
02.2022 - 02.2023
- Traveled to 20 field locations per month to evaluate equipment and performance
- Maintained records by documenting installation, services, and repairs
- Drove company vehicles to and from customer locations to perform field maintenance
- Used logging tools to collect data from field, supporting engineer analysis
- Utilized handheld device to update work order status
- Routinely inspected equipment for preventive and emergency maintenance needs
- Completed scheduled appointments on time to drive quality service
- Inspected materials and equipment regularly to check for potential hazards and machine defects
- Filled out work orders, repair logs and maintenance plans to document work completed
- Input data extracted from reports into system.
Receptionist
Hendricks Medical Center
01.2019 - 08.2020
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintained daily calendars, set appointments with clients, and planned daily office events
- Processed payments and updated accounts to reflect balance changes
- Sorted incoming mail and directed to correct personnel each day
- Updated and recorded customer or client information to maintain accounts
- Served visitors by greeting, welcoming, and directing to appropriate personnel
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling
- Managed customer complaints and rectified issues to complete satisfaction
- Pulled and organized requested documentation
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Administrative Assistant
Veolia Water
03.2014 - 09.2018
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Maintained accurate department and customer records
- Utilized editing programs to proofread content for typo-free emails, memos, and documentation
- Inventoried and ordered supplies for office
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls
- Greeted visitors or callers to handle questions or direct to appropriate staff
- Obtained scanned records and uploaded to database
- Processed financial documents, contracts, expense reports and invoices
- Managed incoming and outgoing mail, filing and meeting coordination
- Routed agreements, contracts, and invoices through appropriate signature process
Receptionist
Orthopedic Sports Surgery & Medicine
02.2011 - 03.2014
- Answer incoming calls and place outbound calls as needed
- Schedule appointments
- Update patient information as needed
- Coordinate with doctors, nurses, and patients.
Education
Nursing
Cisco Junior College
Abilene, TXRegistered Dental Assistant -
Platt College
Moore, OK07.2017
High School Diploma -
Cooper High School
Abilene, TX05.2005
Skills
- Data Entry
- Administrative Assistance
- Detail-Orientated
- Verbal and Written Communication
- Reporting and Documentation
- Customer service
- Microsoft Office
- Data Extraction
Timeline
Receptionist
Remington Enterprises
07.2023 - 11.2023
Data Enty
MidFirst Bank
03.2023 - 06.2023
Field Technician
Veolia Water
02.2022 - 02.2023
Receptionist
Hendricks Medical Center
01.2019 - 08.2020
Administrative Assistant
Veolia Water
03.2014 - 09.2018
Receptionist
Orthopedic Sports Surgery & Medicine
02.2011 - 03.2014
Nursing
Cisco Junior College
Registered Dental Assistant -
Platt College
High School Diploma -
Cooper High School
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