Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Cornette

Houston,TX

Summary

Detail-oriented and self-motivated professional with 5+ years of experience in operations, payment resolution, and process improvement. Known for independently driving tasks to completion, reducing workflow inefficiencies, and improving satisfaction across stakeholders. Skilled in managing payments, troubleshooting systems, and collaborating cross-functionally to resolve high-impact operational issues. Seeking a role in operations or payment support where I can bring clarity, organization, and energy to complex processes.

Overview

11
11
years of professional experience

Work History

Vendor Retention Specialist

Ottimate
09.2024 - 03.2025
  • Resolved complex payment issues by collaborating with internal teams and vendors, ensuring timely disbursements and reducing churn.
  • Investigated portal/payment errors, creating detailed Jira tickets that led to a 15% reduction in turnaround times.
  • Identified and corrected vendor processing issues, leading to increased payment success rates.
  • Streamlined vendor churn workflows in Salesforce to reduce manual efforts and improve tracking.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Recorded accurate and efficient records in customer database.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Vendor Onboarding Specialist

Ottimate
06.2022 - 09.2024
  • Onboarded 100+ vendors, ensuring accurate setup and compliance with payment system protocols.
  • Conducted vendor training to increase portal adoption and reduce support escalations.
  • Developed SOPs to improve onboarding efficiency, reducing time to go-live by 20%.
  • Assisted in automating data entry processes, cutting manual work by 30%.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Trained new employees on customer service, money handling and organizing strategies.

Registered Behavior Technician

Positive Behavior Supports
06.2019 - 06.2022
  • Delivered one-on-one behavioral therapy sessions, consistently adhering to individualized treatment plans and session goals.
  • Documented client progress with 95% reporting accuracy, maintaining compliance with HIPAA and organizational standards.
  • Applied evidence-based behavior intervention strategies, contributing to a 20% improvement in client target behaviors.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.

Customer Service Representative

Publix
03.2014 - 03.2021
  • Delivered friendly and efficient service to hundreds of customers weekly in a high-volume retail environment.
  • Resolved customer inquiries, returns, and complaints with professionalism, ensuring high satisfaction and repeat business.
  • Trained and supported new team members on customer service procedures and point-of-sale systems.
  • Maintained accurate cash handling and ensured compliance with store policies and procedures.
  • Cross-trained and provided backup support for organizational leadership.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Bachelor of Science - Psychology

University of Central Florida
Orlando, FL
01-2020

Skills

Vendor Management & Retention Payment Processing & Troubleshooting AP Operations Invoicing Jira Salesforce SOP Development Excel (Pivot Tables, VLOOKUP) Quickbooks Google Sheets Microsoft Communication Time Management Problem-Solving Adaptable Team Player

Timeline

Vendor Retention Specialist

Ottimate
09.2024 - 03.2025

Vendor Onboarding Specialist

Ottimate
06.2022 - 09.2024

Registered Behavior Technician

Positive Behavior Supports
06.2019 - 06.2022

Customer Service Representative

Publix
03.2014 - 03.2021

Bachelor of Science - Psychology

University of Central Florida

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