Courtney Cortes
Lynnwood,WA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Receptionist/Administrative Assistant
Bill Pierre Ford & Chevrolet
12.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered central telephone system and directed calls accordingly.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Operated and maintained applicant tracking and candidate management systems.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
Shift Manager/Sales Lead
MNG LLC
11.2021 - 11.2022
- Regularly making top sales for the month, training new staff on product knowledge.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Large cash handling throughout the day making sure all money is accounted for.
- Cleaning the store in downtime, making sure all daily tasks are done.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Nanny
Private Nanny
01.2020 - 07.2021
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Built positive and nurturing environments to support child social and emotional growth.
- Engaged with children on age-appropriate level.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Assisted children with homework assignments and special projects across different subjects.
- Taught children everyday skills and language.
- Potty trained children between ages 18mo-3yrs.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
Assistant Manager
Drybar
05.2017 - 10.2018
- Scheduling appointments that matched well with everyone's schedules, creating the weekly schedule for employees
- Managing who would be hired and delegating tasks among the crew
- Worked with product launches which included teaching staff, catering to customers, and even displayed live examples of work being done for show
- Motivated a team of 20+ individuals to accomplish sales goals.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Confirmed appointments, communicated with clients, and updated client records.
Education
No Degree - Psychology
Shoreline Community College
High School Diploma -
Homestead High School
Skills
- Attention to detail
- Communication
- Leadership
- Problem solving
- Research skills
- Customer Service Skills
- Administrative Skills
- Teamwork/Collaboration
Languages
English
Spanish
French
Awards
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Timeline
Receptionist/Administrative Assistant
Bill Pierre Ford & Chevrolet
12.2022 - Current
Shift Manager/Sales Lead
MNG LLC
11.2021 - 11.2022
Nanny
Private Nanny
01.2020 - 07.2021
Assistant Manager
Drybar
05.2017 - 10.2018
No Degree - Psychology
Shoreline Community College
High School Diploma -
Homestead High School
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