Courtney Couch
Jackson
Summary
Experienced Daycare Director with a strong leadership background, excellent communication skills, and a track record of successful team management. Proven ability to excel in fast-paced environments. Previous roles include Customer Service Representative and Team Member in the hospitality industry. Diligent Childcare Director with 2 years of experience directing enrichment activities, curriculum and caring for children in licensed childcare facility. Oversees staff and operations to meet Kentucky licensing standards and contract requirements resulting in successful inspections and monitoring reviews. Cultivates safe and nurturing environment for children while maintaining profitability and business growth. Offers extensive knowledge of child development and education. Skilled in creating and managing programs to create safe, secure and nurturing environment for children. Experienced in successful staff management and program development.
Overview
10
10
years of professional experience
Work History
Daycare Director
Jackson Little Learners
03.2022 - Current
- Lead and manage a team of 9 staff members providing exceptional care for 60 children
- Oversee daily operations, curriculum development, and ensure compliance with licensing standards
- Achieved [percentage] increase in enrollment through strategic planning and enhanced parent satisfaction
- Cultivate a nurturing environment fostering optimal child growth and development.
- Maintained a clean, organized, and welcoming environment for children to feel comfortable exploring their surroundings.
- Mentored and trained staff members to provide consistent high-quality care for all children.
- Increased parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Implemented continuous improvement initiatives based on feedback from parents, staff members, licensing agencies, or external consultants.
- Fostered teamwork among staff members through regular meetings, collaborative planning sessions, and team-building activities.
Sales Associate
Walmart
09.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service Representative
Sykes
11.2020 - 03.2021
- Resolved customer inquiries via phone, email, and chat, maintaining high [percentage] satisfaction rating
- Displayed effective problem-solving skills and professionalism under pressure
- Collaborated with cross-functional teams to streamline processes and elevate customer experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Team Member
Wendy's Restaurant
01.2014 - 01.2017
- Consistently delivered exceptional service to customers, receiving multiple 'Employee of the Month' awards
- Thrived in a fast-paced setting, multitasking while upholding quality standards
- Facilitated training for new team members, contributing to a cohesive work environment.
Education
Associate of Science - Diagnostic Medical Sonography
Hazard Community And Technical College
Hazard, KY05.2026
High School Diploma -
Perry County Central High School
Hazard, Kentucky06.2014
Skills
- Leadership and team management, motivating and fostering growth within teams
- Strong verbal and written communication abilities for effective collaboration and stakeholder engagement
- Proficient time management and prioritization skills, ensuring efficient task completion
- Adaptability in dynamic environments while maintaining composure under pressure
- Customer-centric approach, consistently delivering top-tier service and conflict resolution
- Parent Communication
- Employee Training
- Budgeting and finance
- Child development expertise
- Health and Nutrition
- Child Safety Protocols
- Staff Management
- Curriculum Planning
- Facility Management
- Early Childhood Education
- Safety regulations compliance
- Staff hiring
References
Available upon request
Timeline
Daycare Director
Jackson Little Learners
03.2022 - Current
Sales Associate
Walmart
09.2021 - 03.2022
Customer Service Representative
Sykes
11.2020 - 03.2021
Team Member
Wendy's Restaurant
01.2014 - 01.2017
Associate of Science - Diagnostic Medical Sonography
Hazard Community And Technical College
High School Diploma -
Perry County Central High School