Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Cox

Brighton,Illinois

Summary

Results-driven professional with 6 years of experience and focus on performance. Expert at tackling challenges head-on and applying conflict resolution skills to achieve optimal results for clients.

Overview

3
3
years of professional experience

Work History

Shift Leader

Advanced Auto Parts
Woodriver , IL
08.2021 - Current
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Processed product returns and assisted customers with other selections.
  • Solved customer challenges by offering relevant products and services.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Regulated pricing, inventory count and supply during shift hours.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Informed customers about special promotions and provided detailed information for various products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.

Walgreen

Shift Manager
Godfrey, IL
11.2014 - 12.2015
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Collected co-payments or full payments from customers.
  • Reviewed and verified customer information and insurance provider information.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items and join reward programs.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Operated POS cash register and equipment to collect payments.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
  • Communicated with customers and team members to solve problems.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Trained team members on cash register operation and cash handling.
  • Processed checks, cash and credit purchases or refunds.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Assisted customers by answering questions and fulfilling requests.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Displayed new stock and rotated existing products.
  • Restocked and organized merchandise in front lanes.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Cooperated with coworkers to improve customer experience and manage storefront.

Customer Service Representative

Hortons Auto And Outdoor
Bethalto, IL
01.2013 - 10.2014
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Investigated and resolved accounting, service and delivery concerns.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

High School Diploma -

Civic Memorial Highschool
Bethalto, IL
05.2013

Skills

  • Sales trends
  • Upselling
  • Relationship building
  • Cash Handling
  • Exceptional customer service
  • Sales expertise
  • Professional demeanor
  • Excellent people skills
  • Problem-solving skills
  • Multi-tasking strength
  • Product and service sales
  • Point of sale operation

Timeline

Shift Leader

Advanced Auto Parts
08.2021 - Current

Walgreen

Shift Manager
11.2014 - 12.2015

Customer Service Representative

Hortons Auto And Outdoor
01.2013 - 10.2014

High School Diploma -

Civic Memorial Highschool

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Courtney Cox