Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Courtney Crain

Riverside,CA

Summary

Dynamic and results-oriented professional with extensive experience in customer service, retail management, and team leadership. Seeking to leverage my diverse skillset and proven track record of success to contribute effectively to a forward thinking organization in the retail or service industry. Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Merchandiser

PepsiCo
12.2023 - Current
  • Develop rapport with accounts
  • Updated pricing and signage to complete product displays and educate customers.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.

General Manager

Jersey Mike's Subs
04.2022 - 10.2023
  • Managed all aspects of store operations, including scheduling, payroll, and inventory
  • developed leadership and management skills in a high-pressure environment.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Assistant Manager

Jersey Mike's Subs
01.2021 - 04.2022
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Placed orders, managed inventory

Shift Lead Supervisor

Jersey Mike's Subs
03.2019 - 01.2022
  • Trained new and current employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Restaurant Team Member

Jersey Mike's Subs
05.2017 - 03.2019
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Prepared food orders, cooking on grill and operating fry station.
  • Used proper techniques to prepare food and ingredients.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.

Bulk Assistant Manager

Sprouts Farmers Market Inc.
01.2014 - 11.2015
  • Stocked merchandise, managed inventory, and maintained backroom organization
  • Learned lifting techniques for up to 50lbs
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Increased sales through effective merchandising strategies and targeted promotions.

Dairy Department Manager

Sprouts Farmers Market Inc.
02.2013 - 01.2014
  • Enhanced customer satisfaction by ensuring a well-stocked and organized dairy department.
  • Utilized advanced forecasting methods to accurately predict future sales trends, optimizing inventory planning as needed.
  • Streamlined inventory management for optimal product availability and freshness.
  • Order processing development

Grocery Clerk

Sprouts Farmers Market Inc.
07.2012 - 02.2013
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
  • Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.

Grocery Stocker

Ralphs Grocery Store
01.2010 - 02.2012
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.

Data Entry Clerk

MUrgent
09.2010 - 02.2011
  • Completed data entry tasks with accuracy and efficiency.
  • Entered customer information for email marketing campaigns
  • Achieved typing speed of 50 wpm

Courtesy Clerk

Ralphs Grocery Store
05.2008 - 01.2010
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than 30 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.

Education

Certified Personal Trainer - CPT

National Academy of Sports Medicine
05.2024

No Degree - General Studies

Santiago Canyon College
Orange, CA
05.2011

High School Diploma -

Lutheran High School of Orange County
Orange, CA
06.2008

Skills

  • Reliable and punctual
  • Friendly and outgoing
  • Maintaining stock levels
  • Retail knowledge
  • Active listener
  • Merchandise planning
  • Visual Merchandising
  • Store maintenance
  • Vendor Relations
  • Product inventory counts
  • Customer Service
  • Product Knowledge
  • Adaptability and Flexibility
  • Problem-Solving
  • Critical Thinking
  • Team Collaboration
  • Overstock management
  • Display building
  • Staff Training

Accomplishments

    CIF Champion '04 to '07 Varsity Cross Country

Certification

CPR Certified

PepsiCo Award for Voicing Opinions Fearlessly

NASM CPT Certification in progress

Timeline

Merchandiser

PepsiCo
12.2023 - Current

General Manager

Jersey Mike's Subs
04.2022 - 10.2023

Assistant Manager

Jersey Mike's Subs
01.2021 - 04.2022

Shift Lead Supervisor

Jersey Mike's Subs
03.2019 - 01.2022

Restaurant Team Member

Jersey Mike's Subs
05.2017 - 03.2019

Bulk Assistant Manager

Sprouts Farmers Market Inc.
01.2014 - 11.2015

Dairy Department Manager

Sprouts Farmers Market Inc.
02.2013 - 01.2014

Grocery Clerk

Sprouts Farmers Market Inc.
07.2012 - 02.2013

Data Entry Clerk

MUrgent
09.2010 - 02.2011

Grocery Stocker

Ralphs Grocery Store
01.2010 - 02.2012

Courtesy Clerk

Ralphs Grocery Store
05.2008 - 01.2010

Certified Personal Trainer - CPT

National Academy of Sports Medicine

No Degree - General Studies

Santiago Canyon College

High School Diploma -

Lutheran High School of Orange County

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Courtney Crain