Courtney Crawford
Dallas,GA
Summary
Obtain a position that will allow me to use my strong organizational skills, education background, and ability to work well with others.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Homeschool Teacher
Crawford Homeschool Academy
05.2012 - Current
- Develop individualized lesson plans tailored to diverse learning styles and educational goals.
- Implement innovative teaching methods to enhance student engagement and comprehension.
- Coordinate and facilitated extracurricular activities to support holistic student development.
- Evaluate student progress regularly, providing constructive feedback to foster improvement.
- Manage homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
- Research and choose appropriate curriculum to meet children's abilities and grade levels.
- Implement hands-on activities and experiential learning opportunities for improved understanding of complex concepts.
Call Center Representative/Appointment Scheduler
Georgia Vision Institute
06.2024 - 11.2024
- Managed high volume of incoming calls, addressing patient inquiries and scheduling appointments efficiently.
- Resolved patient complaints promptly, ensuring a positive experience for patients and maintaining satisfaction levels.
- Trained new staff on call handling procedures and effective communication techniques to enhance team performance.
- Collaborated with healthcare providers to streamline appointment scheduling processes, improving operational efficiency.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for patients.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Verified patient's insurance was active and accepted by the practice.
Environmental Compliance Procedure Writer
Georgia Power
12.2011 - 03.2012
- Perform Plant Safety walk down
- Perform Air Ventilation monitoring
- DOT Hazardous Waste Training
- Write regulatory compliance procedures for various regulatory programs (NPDES, SPCC, Industrial Storm water, Radioactive materials, Title V, TRI)
- Assist with NPDES Sampling
- Maintain Universal Waste Program (light bulbs, batteries)
- Maintain Hazard Communication Program (MSDS review, label correction, etc.)
- Perform Industrial Storm water monitoring/sampling
- Participated in an Environmental Health and Safety audit
- Assist in the SARA Title III annual report preparation
GA Pre-K Assistant Teacher
YMCA Early Childhood Learning Center
10.2011 - 12.2011
- Assisted in creating engaging lesson plans to foster children's social and emotional development.
- Collaborated with lead teachers to assess student progress and adapt learning strategies effectively.
- Fostered a safe and inclusive environment for children through positive reinforcement techniques.
- Organized educational materials and resources, ensuring availability for instructional activities.
- Evaluated individual student needs, tailoring support to promote developmental milestones.
- Supported classroom activities by implementing structured routines to enhance learning experiences.
Recycle Paper Lab Technician
EKA Chemicals
11.2005 - 10.2011
- Helped in the development of enzymes being used to deink paper.
- Performed various tests on paper pulp including, pH, conductivity, turbidity, hardness, total organic carbon, and percent ash
- Worked with a Flot cell during the process of deinking paper.
- Collaborated with fellow colleagues on Flot study projects
Education
Bachelor of Science - Early Childhood Education
Kennesaw State University
Kennesaw, GA01-2011
Skills
- Time management
- Organizational skills
- Lesson planning
- Online teaching tools
- Differentiated instruction
- Assessment administration
- Problem-solving
- Conflict resolution
Certification
- Georgia Educator Certificate: Early Childhood Education (P-5)
- May 2011
- Certification Number: 755350
- Date Certified: 5/11/2011 - 06/30/2016
Timeline
Call Center Representative/Appointment Scheduler
Georgia Vision Institute
06.2024 - 11.2024
Homeschool Teacher
Crawford Homeschool Academy
05.2012 - Current
Environmental Compliance Procedure Writer
Georgia Power
12.2011 - 03.2012
GA Pre-K Assistant Teacher
YMCA Early Childhood Learning Center
10.2011 - 12.2011
Recycle Paper Lab Technician
EKA Chemicals
11.2005 - 10.2011
Bachelor of Science - Early Childhood Education
Kennesaw State University