Courtney Croasdill

Using internal software, learn to process applications for initial and ongoing eligibility determinations for Financial, Child Care, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs

Conduct intensive interviews and independently determine eligibility

Gather and review data, application and other documents, and verification for each benefit program as it relates to each person's circumstances

Process all applications and case actions in accordance with Federal and State requirements

Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients

• Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
• Plan daily activities for children
• Maintained professional, organized, and safe environment for children in care
• Maximized performance by monitoring daily activities and mentoring team members
• Incorporated music, art and literature into curriculum
• Encouraged use of technology to support student learning
• Implemented age-appropriate curricula to meet needs of young learners
• Collaborated with teachers, parents and administrators to facilitate positive outcomes for students
• Utilized creative teaching strategies to engage students in classroom
• Helped new preschool children get used to classes by giving one-on-one support
• Established positive relationships with students and families
• Guided students to develop social, emotional and physical skills
• Monitored classroom to verify safe and secure environment
• Organized and supervised large and small group activities
• Developed innovative activities to engage young children in learning process

• Provides telephone, clerical and data entry support for Care Review team
• Provides computer entries of authorization request/provider inquiries, such as eligibility and benefits verification, provider contracting status, diagnosis and treatment requests, coordination of benefits status determination, hospital census information regarding admissions and discharges, and billing codes
• Responds to requests for authorization of services submitted via phone, fax and mail according to Molina operational timeframes
• Contacted physician offices according to Department guidelines to request missing information from authorization requests or for additional information as requested by Medical Director.
• Applied effective time management techniques to meet tight deadlines
• Resolved problems, improved operations and provided exceptional service
• Passionate about learning and committed to continual improvement
• Paid attention to detail while completing assignments
• Proved successful working within tight deadlines and a fast-paced environment
• Worked well in a team setting, providing support and guidance
• Proven ability to learn quickly and adapt to new situations

• Answering phone calls from providers to provide claim status
• Assist with any questions regarding claim information, member and provider information
• Assisting with PCP changes and PCP dismissal and education forms
• Assisting with faxing documents to providers when needed
• Assisting with member reimbursements
• Responsible for pulling explanation of benefits for department
• Assists with formal training needs of new employees as needed
• Processes Check Tracers requests for department
• Learned internal systems and related service role duties to provide skilled team backup in handling customer demands
• Responded to customer calls and emails to answer questions about products and services
• Responded to customer requests, offering excellent support and tailored recommendations to address needs
• Responded proactively and positively to rapid change
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Verified customer identification and documentation for compliant transactions
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
• Sought ways to improve processes and services provided
• Met customer call guidelines for service levels, handle time and productivity
• Trained new personnel regarding company operations, policies and services
• Delivered prompt service to prioritize customer needs

• Log each car sale, cars that come in either new or on trade, post to journals
• Balanced daily bank deposits
• Promoted within 2 months of employment from Receptionist to Administration Assistant, then promoted to Accounts Receivable
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Answered constant flow of customer calls with minimal wait times.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered prompt service to prioritize customer needs.