Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Courtney Crossland

New Orleans,Louisiana

Summary

Dedicated leader with proven ability to motivate teams to achieve operational excellence.

Adept Behavioral Therapist with proven success rate in counseling individuals and families with destructive social, emotional and behavioral disorders. Positive, vibrant team member who strives for full identification of issues and evaluation of techniques for treatment. ABA certified therapist well-regarded in community and field.

People-oriented and calm under stress as skilled Behavioral Therapist focused on helping patients. Implements successful treatment plans based on evidence-based practices. Dedicated to building strong support networks with professionals and loved ones.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Behavior Therapist

Card Center For Autism.
10.2024 - Current
  • Established trusting relationships with clients, providing a foundation for successful behavioral change.
  • Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
  • Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
  • Improved client behavior by implementing individualized therapy plans and interventions.
  • Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.
  • Advanced motor skill development through structured play activities designed to improve coordination and balance.
  • Conducted assessments to establish baseline data and measure client progress over time.

Shift Supervisor

Starbucks
03.2022 - Current
  • Prepared and served coffee, espresso drinks, blended coffees and teas
  • Greeted guests with pleasant smile and superior customer service
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders
  • Taught team members how to make latest drinks and correctly perform new procedures
  • Accepted cash and credit card payments, issued receipts and provided change
  • Restocked counter and customer areas to maintain adequate items levels for expected needs
  • Enthusiastically engaged customers during busy periods to keep mood light and fun
  • Operated cash register
  • Balanced a cash drawer

Game Master

Clue Carré
04.2021 - 01.2023
  • Delivered timely and accurate direction to keep game moving and players interested and engaged
  • Observed and listened to players in order to stay up to date on gameplay
  • Educated guests on company, game and safety rules

Fry Cook/Cashier

Raising Cane's
10.2016 - 07.2019
  • Operated fryers and grills according to instructions to maintain safety and food quality
  • Communicated with kitchen staff to complete orders quickly
  • Wiped down counters with sanitizing spray to avoid contamination and foodborne illnesses
  • Restocked and rotated food products using first-in, first-out method
  • Labeled and dated food products for safety

Education

GED -

East Jefferson High School
01-2021

Skills

  • Highly-motivated employee with desire to take on new challenges Strong worth ethic, adaptability and exceptional interpersonal skills Adept at working effectively unsupervised and quickly mastering new skills
  • Deposit Verification
  • Store Opening and Closing
  • Motivational Leadership
  • Guest Satisfaction
  • Cash Register Operations
  • Changing Out Tills
  • Bank Deposit Preparation
  • Inventory Management
  • Encouraging Others
  • Daily Cash Management
  • Employee Coaching and Mentoring
  • Prompting strategies
  • Applied behavior analysis
  • Crisis intervention strategies

Accomplishments

  • Supervised team of 10 staff members.
  • Applied behavior analysis certification.


Certification

  • Cognitive Behavioral Therapy Certification – Academy of Cognitive & Behavioral Therapies.

Timeline

Behavior Therapist

Card Center For Autism.
10.2024 - Current

Shift Supervisor

Starbucks
03.2022 - Current

Game Master

Clue Carré
04.2021 - 01.2023

Fry Cook/Cashier

Raising Cane's
10.2016 - 07.2019

GED -

East Jefferson High School

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Courtney Crossland