COURTNEY CRUTCHER
New Market,TN
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Daleville High School
2001.06
Manager
Freddys Frozen Custard And Steakburger
2023.03 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
General Manager
Applebee's
2017.09 - 2022.12
- Provided clear direction and set priorities for accomplishing desired actions and results
- Recruited team members for maintaining adequate staffing levels according to projected sales
- Prepared financial reports, clearly explaining operational effectiveness, trends and variances
- Managed company assets by maintaining clean and fully equipped establishments with properly working equipment
- Met safety and security standards by overseeing preventative maintenance and repairs
- Developed long and short-range financial objectives, supporting company mission statement
- Established employee development plan, setting clear expectations for team members
- Managed profit goals against budget and prior year, keeping controllable costs within budget
- Prepared staff work schedules and assigned specific duties
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Orchestrated administrative activities directly related to making products or providing services
- Demonstrated and supported continuous improvement and growth mindset.
ASSISTANT FOOD AND BEVERAGE MANAGER
Wilderness at the Smokies
2014.06 - 2018.08
- Coordinated kitchen workflow to optimize supply usage and preparation time
- Greeted guests, escort them to seats and present them with menus and wine lists
- Counted money and made bank deposits
- Scheduled staff hours and allocated resources to maximize team member performance
- Reviewed procedures and operational challenges to uncover service and safety improvements.
Education
Daleville High School
Daleville06.2001
Skills
- Operational Efficiency and Safety
- Communication
- Cost Control
- Team Motivation
- Time Management
- Inventory Audits
- Organizational Systems
- Rewards Programs
- Employee Performance Reviews
- Goal Attainment
Additional Information
ABC -Card
Servsafe certified
Timeline
Manager
Freddys Frozen Custard And Steakburger
2023.03 - Current
General Manager
Applebee's
2017.09 - 2022.12
ASSISTANT FOOD AND BEVERAGE MANAGER
Wilderness at the Smokies
2014.06 - 2018.08
Daleville High School
2001.06
Daleville High School
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