Reading, crafting, travel, camping, canoeing, and cooking
COURTNEY CUEVAS
Montgomery,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Life Coach
Private
07.2020 - Current
- Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.
- Implemented creative problem-solving techniques with clients to identify innovative solutions for various life obstacles.
- Guided clients to overcome limiting beliefs and barriers, resulting in increased self-confidence, self-awareness, and personal empowerment.
- Expanded clientele base through targeted marketing efforts such as social media promotion.
- Listened to clients' concerns and provided encouragement and support.
Ombudsman I
TX Dept. of Criminal Justice - ARRM
11.2013 - 07.2015
- Maintained and managed an individual caseload which entailed interpreting and processing complaints and inquiries from the public and legislative offices concerning issues regarding TDCJ operations and offenders
- Practiced discretion to either directly respond or forward complaint to the appropriate department for disposition while ensuring compliance with Ombudsman policies & procedures and state laws; Request corrective action be taken and follow-up on outcome when warranted.
- Provided prompt notification to appropriate agency division of life endangerment, medical emergencies, sexual assault/abuse allegations, and other sensitive issues.
- Effective utilization of formal letters, electronic communications, and the telephone to provide formal responses with an emphasis on proficient writing and verbal skills.
AA IV - Step 2 Medical Grievance Investigator
TX. Dept. of Criminal Justice - Health Services
04.2013 - 11.2013
- Responsible for investigating offenders' Step 2 Medical Grievances to ensure access to medical care, evaluation of medical conditions, and adequate treatment and follow up is provided to all offenders in accordance with Correctional Managed Care, and Texas Department of Criminal Justice standards, policies, and procedures.
- Display consistent compliance with Health Insurance Portability and Accountability Act (HIPAA) laws and regulations.
- Research technical issues, review reported violations and determine the validity of complaints in regards to offender healthcare and delivery of health services.
- Ability to apply problem solving techniques and display strong verbal and written communication skills to facilitate corrective healthcare action in cases where investigation uncovers policy violation(s) and/or inadequate healthcare service(s).
Administrative Assistant I
TX Dept. of Criminal Justice - RID
05.2012 - 04.2013
- Provide administrative support to Human Service Specialists and Program Supervisor who provide services to offenders with identified medical concerns
- Support to include copying, filing, faxing, scanning, emailing, calendar scheduling, distributing mail, accommodation and transportation reservations, scheduling meetings and conference calls, and answering multi-line phone.
- Proficient use of database to enter, update, query, and track identified offenders; run, compile, and disseminate weekly reports.
- Responsible for assisting with offender discharge planning and scheduling free-world medical appointments
Clerk II
TX Dept.of Criminal Justice - BPP
10.2009 - 05.2012
- Typed Parole Case Summariesusing a standardized format in preparation for presentation to the Parole Board.
- Demonstrate ability to self-motivate and regularly exceed minimum daily case output requirements set by supervisors while maintaining a high level of accuracy and attention to detail.
- Responsible for data entry, retrieval, and search queries in the Inmate Case Tracking System.
- Assist with case processing, board file scanning, transfers, filing offender correspondence, expediting Case Summaries, merging and purging offender documents within board files, and completing final case checks before BPP presentation.
- Responsible for writing, editing, updating, and distributing Institutional Parole Office Tracking Department Desk Manual
- Selected to serve on the committee responsible for rewriting/revising the Board of Pardons and Paroles Operations Manual.
- Supported supervisor in training new employees and answering inquiries regarding rules and procedures.
Direct Care Worker
Empowerment Options, Inc.
03.2003 - 12.2003
- Assisted, encouraged, and supported adults with special needs in their home environment
- Focused on daily life skills to include personal hygiene, meal preparation, feeding, medication administration, and use of adaptive equipment through implementation of treatment plans.
- Supervision and transportation of consumers to Day Programs, doctor's appointments, and community outings.
- Responsible for shift documentation and record keeping in consumers' daily activity/behavior log, charting consumers' medication passes, consumers' progress and needs, and weekly meal planning/shopping.
- Provide least restrictive environment while encouraging independence through application of treatment plan.
- Initiated referrals when needs assessment determined changes in various programming were necessary.
Long Term Substitute Teacher
Maine School Administration District #61
10.2002 - 02.2003
- Provided one-on-one support to student with special needs in the classroom, during community recreation, and at vocational job training sites while encouraging skill acquisition, socialization, adherence to school policies, and time management.
Assistant House Manager
Lutheran Community Services of N. New England
08.2000 - 09.2002
- Provided support and social services to special needs adults in day-to-day activities, focusing on health, safety, and skill acquisition
- Shared leadership responsibilities of consumer case management to include on-call coverage, documentation and monitoring of behavioral incident reports, crisis management, and implementation of agency and state policies and procedures.
- Oversaw team of Residential Community Support Workers, provided training and additional technical assistance, and assigned staff coverage and responsibilities.
- Facilitated, coordinated, and participated in consumers' goal planning meetings, doctor/therapist appointments, school/work schedules, social activities, and family visits allowing for effective evaluation of individuals in regards to acquisition of life and social skills.
- Implemented treatment plans, monitored consumers' progress, and identified deficiencies in treatment plan to ensure maximum results were achieved.
- Reduced need for physical restraints of consumer with Autism by one half within first two months of placement.
Education
Bachelor's Degree - Psychology / Human Services
Sam Houston State University
Huntsville, TX05.2017
Skills
- Proficient use of office equipment to include personal computers, printers, scanners, copiers, fax machines, die cut machines, calculators, and scan guns
- Regular use of Microsoft Word, Access, and Excel, Google Docs and Sheets, Open Office, Adobe, various website browsers, and state agency based software
- Interpersonal Communication
- Emotional Support
- Problem-Solving and Decision Making
- Relationship Building
- Motivational Techniques
- Research abilities
- Data Entry
- Friendly, Positive Attitude
- Critical Thinking
Certificates/Trainings
- 09/01/24, Youth Protection Training - Level 1, Girl Scouts of San Jacinto
- 09/01/24, Youth Protection Training - Level 2, Girl Scouts San Jacinto
- 05/01/12, Protecting Human Research Participants, National Institutes of Health
- 01/01/12, NCIC/TCIC Less Than Full Access, Texas Board of Pardons and Paroles
References
References Available on Request
Certification
09/2024
Youth Protection Training - Level 1
Girl Scouts of San Jacinto
09/2024
Youth Protection Training - Level 2
Girl Scouts San Jacinto
Interests
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceWork from home optionHealthcare benefitsPaid sick leavePaid time offWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Life Coach
Private
07.2020 - Current
Ombudsman I
TX Dept. of Criminal Justice - ARRM
11.2013 - 07.2015
AA IV - Step 2 Medical Grievance Investigator
TX. Dept. of Criminal Justice - Health Services
04.2013 - 11.2013
Administrative Assistant I
TX Dept. of Criminal Justice - RID
05.2012 - 04.2013
Clerk II
TX Dept.of Criminal Justice - BPP
10.2009 - 05.2012
Direct Care Worker
Empowerment Options, Inc.
03.2003 - 12.2003
Long Term Substitute Teacher
Maine School Administration District #61
10.2002 - 02.2003
Assistant House Manager
Lutheran Community Services of N. New England
08.2000 - 09.2002
09/2024
Youth Protection Training - Level 1
Girl Scouts of San Jacinto
09/2024
Youth Protection Training - Level 2
Girl Scouts San Jacinto
Bachelor's Degree - Psychology / Human Services
Sam Houston State University
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