Courtney Dancosse
Ashford,CT
Summary
Experienced Office Management and Administration Professional with 2+ years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Dental Assistant
More Miles Dental
08.2022 - 12.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 20-30 procedures daily.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Opthalmic Technician/ Front Desk/ Insurance Verifi
CrystalEyes, LLC
05.2024 - Current
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Skillfully performed tonometry tests to measure intraocular pressure, assisting in the early detection of glaucoma.
- Contributed to significant improvement in patient satisfaction scores by consistently delivering compassionate care.
- Streamlined data entry and patient record management, ensuring accuracy and accessibility of vital information.
- Reduced patient anxiety, explaining eye care procedures and answering questions with empathy and clarity.
- Streamlined patient check-in and check-out processes, minimizing administrative delays and enhancing overall clinic efficiency.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Ophthalmic Technician
Palozej Eyecare
04.2021 - 08.2022
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
- Measured and recorded visual acuity and color vision testing.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Identified issues during preliminary exam and addressed concerns with physician.
- Called patients to inquire about post-operative status or recovery.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Manager in Training
Farmers Cow
10.2020 - 03.2021
- Devised processes to boost long-term business success and increase profit levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Administrative Assistant
Jerrys Marine Center
06.2020 - 10.2020
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
- Coordinated bookkeeping activities in QuickBooks and Lawson.
Scheduler
Lincoln Financial Group
03.2020 - 06.2020
- Called clients to coordinate schedules and set appointments.
- Documented calls and appointments using AppointmentPlus and LifeWriter.
- Established rapport with callers to build loyalty and support retention goals.
- Enhanced office efficiency by handling 100+ callers per day.
- Completed skilled administrative work to support all office staff and operational requirements.
Coder
Lincoln Financial Group
11.2019 - 02.2020
- Performed more than 8 daily completeld applications fir life insurance applications
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Evaluated source documents to locate information needed for each data entry field.
- Maintained excellent attendance record, consistently arriving to work on time.
Kitchen Assistant
UConn Dining Services
09.2012 - 12.2017
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Used downtime to prepare ingredients and restock supplies for expected busy periods
Assistant Manager
Vector Marketing
05.2010 - 07.2012
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Monitored employee performance and developed improvement plans
- Trained team members in successful strategies to meet operational and sales targets
- Coached team on effective upselling and cross-selling methods
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Provided clerical support to 40 company employees by copying, faxing and filing documents
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Teller
Citizens Bank
02.2009 - 05.2010
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Identified sales opportunities and referred customers to branch partners in financial services
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Telemarketer
Telefund
07.2008 - 02.2009
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems
- Answered questions with knowledgeable responses
- Displayed excellent sales skills and understanding of such skills
Senior Beauty Advisor
Walgreens
11.2007 - 07.2008
- Upsold additional products and services to increase sales numbers
- Recommended appropriate products to meet customers’ individual needs
- Arranged merchandise to present visually appealing displays that drive sales
- Met or exceeded sales goals on regular basis
- Completed individualized assessments and gave advice to customers related to skin and haircare needs
- Ordered new products and stocked shelves and display counters
- Consistently received positive performance reviews from customers
Education
High School Diploma -
Edwin O. Smith High School
Storrs, CT06.2008
Some College (No Degree) - Business Management
Kaplan University
Davenport, IASkills
- Documentation expertise
- Performance improvement
- Friendly nature
- Clear oral/written communication
- Data entry
- Business Administration
- High accuracy
- Administrative support
Accomplishments
- Improved team productivity with morale-boosting incentives
- Advanced from Receptionist to Assistant Manager within 2 years for successful sales and office knowledge
References
Caitlin Walker- Supervisor at Walgreens
(860) 634-6435
Jared Shaner- Manager at Vector Marketing
(203) 644-2109
Tina Varni- Manager at Lincoln
(860) 301-4053
Timeline
Opthalmic Technician/ Front Desk/ Insurance Verifi
CrystalEyes, LLC
05.2024 - Current
Dental Assistant
More Miles Dental
08.2022 - 12.2023
Ophthalmic Technician
Palozej Eyecare
04.2021 - 08.2022
Manager in Training
Farmers Cow
10.2020 - 03.2021
Administrative Assistant
Jerrys Marine Center
06.2020 - 10.2020
Scheduler
Lincoln Financial Group
03.2020 - 06.2020
Coder
Lincoln Financial Group
11.2019 - 02.2020
Kitchen Assistant
UConn Dining Services
09.2012 - 12.2017
Assistant Manager
Vector Marketing
05.2010 - 07.2012
Teller
Citizens Bank
02.2009 - 05.2010
Telemarketer
Telefund
07.2008 - 02.2009
Senior Beauty Advisor
Walgreens
11.2007 - 07.2008
High School Diploma -
Edwin O. Smith High School
Some College (No Degree) - Business Management
Kaplan University
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