Courtney Dansby
Sapulpa,OK
Summary
Experienced with coordinating complex programs and managing multiple priorities. Utilizes strong organizational and communication skills to ensure project alignment and success. Track record of fostering team collaboration and adaptability in fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Corporate Trainer
Level Up International
07.2023 - 10.2024
- Worked directly with clients to maintain and create lasting networks of contact
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Recruited new hires
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
Program Coordinator
Reading Partners - Americorps
01.2023 - 06.2023
- Coordinates the daily tasks and schedules of Early Literacy Intervention reading center
- Trained and assisted staff of 30 daily volunteer tutors
- Utilized Sales Force Software
- Increased centers volunteer enrollment by 70%
- Increased centers student enrollment by 300%
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
Accounting Assistant
Michael Bailey, C.P.A., P.C.
09.2020 - 12.2022
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
Customer Service Specialist
Dicks Sporting Goods
06.2018 - 03.2020
- .Enhanced customer satisfaction by resolving issues promptly and professionally.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
Program Aid
Salvation Army, Boys & Girls Club
08.2016 - 06.2018
- Strategized, organized, and participated in community outreach programs.
- Assisted in the planning, and leading of Summer, afterschool, and holiday activities.
- Tutored in all subjects, levels K-12.
- Monitored participant progress closely and provided tailored support to optimize individual success within the program.
Education
BA - Human Relations
University of Oklahoma
Norman, OKDiploma -
Sapulpa High School
Sapulpa, OKSkills
- Program Management
- Office Administration
- Talent Acquisition
- Verbal and Written Communication
- Customer Service
- Interpersonal Conflict Management
Certification
- Human Resources Certification
- White Collar Defense & Investigations Certification
Timeline
Corporate Trainer
Level Up International
07.2023 - 10.2024
Program Coordinator
Reading Partners - Americorps
01.2023 - 06.2023
Accounting Assistant
Michael Bailey, C.P.A., P.C.
09.2020 - 12.2022
Customer Service Specialist
Dicks Sporting Goods
06.2018 - 03.2020
Program Aid
Salvation Army, Boys & Girls Club
08.2016 - 06.2018
Diploma -
Sapulpa High School
BA - Human Relations
University of Oklahoma
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