Summary
Overview
Work History
Education
Skills
Certification
69
Courtney Davidson

Courtney Davidson

Moss Point,MS

Summary

Detail-oriented professional with a background in customer service, training AI assistants, and secure document management. Proficient in Microsoft Office Suite, with strong multitasking and communication skills.

Overview

3
3

Certifications

Work History

AI Assistant Training Expert

Outlier AI (contract)
05.2024 - Current
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Improved project outcomes by conducting thorough market research that informed strategic marketing decisions.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Seasonal Tax Associate

H&R Block
10.2023 - 04.2024
  • Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
  • Streamlined tax preparation processes for increased efficiency and accuracy in filing returns.
  • Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure..
  • Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

Cashier

Dollar General
09.2019 - 04.2020
  • Built relationships with customers to encourage repeat business.
  • Used POS system to enter orders, process payments and issue receipts.
  • Stocked, tagged and displayed merchandise as required.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Upsold additional products and services to increase revenue.
  • Learned duties for various positions and provided backup at key times.
  • Completed up to 300 customer purchase transactions during regular shift hours.

Education

Bachelor of Science - Information Systems and Decision Sciences

Louisiana State University
Baton Rouge, LA
08.2026

Associate of Arts - Psychology

Mississippi Gulf Coast Community College
Gautier, MS
07.2023

Skills

  • Microsoft Office Suite
  • Recordkeeping
  • Customer Service
  • Multitasking
  • Interpersonal and Social Skills
  • Public Speaking
  • Research and analysis
  • English Fluency

Certification

  • Digital Marketing, HubSpot Academy, April 2024
  • Professional Diploma in Project Management, MTF Institute of Management, Technology & Finance, November 2023
  • Visual Presentations, Visme, November 2023

Similar Profiles

CREATE PROFILE
Courtney Davidson