Detail-oriented professional with a background in customer service, training AI assistants, and secure document management. Proficient in Microsoft Office Suite, with strong multitasking and communication skills.
Overview
3
3
Certifications
Work History
AI Assistant Training Expert
Outlier AI (contract)
Remote, US
05.2024 - Current
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Evaluated staff performance and provided coaching to address inefficiencies.
Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Improved project outcomes by conducting thorough market research that informed strategic marketing decisions.
Helped meet changing demands by recommending improvements to business systems or procedures.
Seasonal Tax Associate
H&R Block
Pascagoula, MS
10.2023 - 04.2024
Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
Streamlined tax preparation processes for increased efficiency and accuracy in filing returns.
Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure..
Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
Completed and filed returns with tax departments at local, state, and federal levels.
Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Cashier
Dollar General
Grand Bay, AL
09.2019 - 04.2020
Built relationships with customers to encourage repeat business.
Used POS system to enter orders, process payments and issue receipts.
Stocked, tagged and displayed merchandise as required.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Upsold additional products and services to increase revenue.
Learned duties for various positions and provided backup at key times.
Completed up to 300 customer purchase transactions during regular shift hours.
Education
Bachelor of Science - Information Systems and Decision Sciences
Louisiana State University
Baton Rouge, LA
08.2026
Associate of Arts - Psychology
Mississippi Gulf Coast Community College
Gautier, MS
07.2023
Skills
Microsoft Office Suite
Recordkeeping
Customer Service
Multitasking
Interpersonal and Social Skills
Public Speaking
Research and analysis
English Fluency
Certification
Digital Marketing, HubSpot Academy, April 2024
Professional Diploma in Project Management, MTF Institute of Management, Technology & Finance, November 2023
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation